Summary
Overview
Work History
Education
Skills
Bruthen Netball Club, Urban Funk Dance School, Bairnsdale Pony Club
Timeline
Generic

summer smith-entink

Bairnsdale,VIC

Summary

I am a driven person that likes to create a happy, healthy and supportive work environment. I get along well with other and like to have a chat but will always stay focused on delivering the best customer service. I strive to do everything to the best of my ability. I have very strong leadership and teamwork skills. I am always looking for a challenge and would like to learn new skills. I enjoy working in customer service because i love making a customers day, seeing them leave with a smile on their face makes me want to create a happy environment for customers to come into. I would love the opportunity to work with you and your staff. Thank you for taking the time to read my resume

Overview

1
1
year of professional experience

Work History

Hospitality Worker

Charcol Chicken
06.2023 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Phone answering
  • Cash handling
  • making orders
  • make food
  • serve
  • Trained new staff members on proper customer service and hospitality policies.
  • Processed payments through eftpos machine or used correct cash-handling procedures.


Barista

McDonald's Restaurant
04.2023 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized coffees
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • cash handling, eftpos and register use

Customer Service, Barista and Cook

Blue Bee Cafe
01.2023 - 05.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Provided outstanding customer service.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service
  • Directed cleaning, restocking, and exceptional communication skills

Education

Current Year 11 Student

Bairnsdale Secondary College
Bairnsdale

Skills

  • Food safety knowledge
  • Food Preparation
  • Cleaning and sanitizing
  • Supply Restocking
  • Friendly and outgoing
  • Cash Handling
  • Opening and closing duties
  • Team Leadership
  • Adaptive and creative
  • Safe Food Handling
  • Coffee machinery
  • Frying
  • Food plating and presentation
  • Customer Service
  • Cooking
  • Inclusive

Bruthen Netball Club, Urban Funk Dance School, Bairnsdale Pony Club

I am currently apart of the Bruthen Netball Club. Every Saturday i travel to play netball and train on Tuesday nights.  Being apart of a team involves working together, listening to your teammates, following direction from your coach, supporting others which has helped me create good teamwork skills.  I also volunteer to score and time games and also help in the canteen. 

I used to do competitive dance. I was apart of Urban Funk Dance for 3 years and was in 2 troupes. 

I also was a competitive horse rider. I was apart of the Pony club for 5 years and competed horses for 7 years 






Timeline

Hospitality Worker

Charcol Chicken
06.2023 - Current

Barista

McDonald's Restaurant
04.2023 - 11.2023

Customer Service, Barista and Cook

Blue Bee Cafe
01.2023 - 05.2023

Current Year 11 Student

Bairnsdale Secondary College

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