Emma Jane Hitchings
Engadine,NSW
Summary
Highly skilled Online Support Agent with background in resolving customer complaints, answering queries, and providing detailed product information. Strong command over all aspects of customer support with proven technical acumen, coupled with exceptional problem-solving abilities. Noted for improving customer satisfaction levels through quick resolution times and effective communication skills.
Overview
16
16
years of professional experience
Work History
Online Support
Bova Aus
Caringbah, NSW
12.2024 - Current
- Assisted in troubleshooting customer issues reported via phone, email or online support portal.
- Provided support for online orders through phone calls or emails from customers.
- Provided technical support to customers over the phone and online email
- Provided guidance and support to other team members on best practices related to online support inquiries.
Pharmacy Administration Assistant
Bova Aus
Caringbah, NSW
05.2024 - Current
- Processing Scripts
- Calling clinics with revisions on mistakes or clarifications.
- Full knowledge of medication Bova provides
Administrative Officer
Scape Pools
01.2021 - 04.2024
- Managing quotes & invoices through Xero
- Answering clients queries
- Scheduling trades
- Experience in service m8
- Managing inbound and outbound calls with all clients and trades
Major Account Rep
TNT Australia
01.2016 - 01.2018
- Communicating with our clients
- Pitching Sales with clients
- Managing a team of 5 people
- Inbound and outbound sales and customer service with clients
Receptionist
Omni Eye Centre
01.2015 - 04.2015
- Answering phones
- Making appointments
- Faxing and creating emails for customers
- Daily cleaning
- Greeting customers
Barmaid, Waitress
Parea Greek Restaurant
01.2014 - 12.2014
- Barmaid, waitress, cleaning
Customer Service
KFC
11.2012 - 05.2014
- Customer Service, cleaning, cooking, drive through attendant
Varied Roles
Woolworths
Cronulla
01.2013 - 01.2013
Volunteer
Hawkins Butchery
Maroubra
01.2009 - 01.2012
- Company Overview: Hawkins Butchery is also a convenient corner grocery store
- Serving customers and cleaning
- Hawkins Butchery is also a convenient corner grocery store
Shift Supervisor
WHSmith
01.2016
- Company Overview: International Airport
- Serving customers
- Shift supervising
- Stocking
- Training
- International Airport
Customer Service
Hawkins Butchery
01.2015
- Company Overview: Hawkins Butchery is also a convenient corner grocery store
- Taking orders on phone
- Handling meats and other products
- Cleaning
- Hawkins Butchery is also a convenient corner grocery store
Education
Brighton Le Sands Public School
Brighton Le SandsEndeavour Sports High School
CaringbahSkills
- Friendly
- Technical support
- Customer relationship management
- Attention to detail
- Online order support
- Team focused
- Hardworking
- Honest
- Reliable
- Trustworthy
- Committed
Availability
Full time
Personal Information
Date of Birth: 11/26/96
Timeline
Online Support
Bova Aus
12.2024 - Current
Pharmacy Administration Assistant
Bova Aus
05.2024 - Current
Administrative Officer
Scape Pools
01.2021 - 04.2024
Major Account Rep
TNT Australia
01.2016 - 01.2018
Shift Supervisor
WHSmith
01.2016
Receptionist
Omni Eye Centre
01.2015 - 04.2015
Customer Service
Hawkins Butchery
01.2015
Barmaid, Waitress
Parea Greek Restaurant
01.2014 - 12.2014
Varied Roles
Woolworths
01.2013 - 01.2013
Customer Service
KFC
11.2012 - 05.2014
Volunteer
Hawkins Butchery
01.2009 - 01.2012
Brighton Le Sands Public School
Endeavour Sports High School
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