Hi, I’m
Emma Johansson
Toowong,QLD
Summary
A Swedish girl who lived in Australia for two years. Currently working as a kitchen hand in Brisbane City but is now looking for a new challenge and create new experiences.
Having the opportunity of working as a store clerk home in Sweden I know the importance of what great customer service means as it comes very natural for me
Making sure a customer get the best potential service is my main goal and providing them with any help I can is only to my pleasure. I'm always positive and take great pride in my work, whatever it may be.
Working in a supermarket for 5 years I've met all kinds of people, learning how to approach them and also how to be at their service.
I like to be on my feet and do not hang around and always strive towards keeping a high pace in my work.
Overview
7
years of professional experience
Work History
Terra Firma Cafe
Kitchen Hand
02.2023 - Current
Job overview
- Pushed, pulled and transported large loads and objects.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Lifted and carried heavy materials.
- Cleaned and maintained work areas, equipment and utensils.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy
ICA Maxi Supermarket
Grocery Store Clerk
03.2017 - 12.2022
Job overview
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Pleasantly greeted customers and provided prompt and courteous service.
- Learned duties for various positions and provided backup at key times.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
Vasterhojds GymnasiumSweden
Nurse from Emergency Medical Care
06.2007
Skills
- Guest Satisfaction
- Work Assignments
- Verbal and Written Communication
- Heavy Lifting
- Team Collaboration
- Dedicated Work Ethic
- Effective Customer Communication
- Hand Trucks
- Assembly and Preparation
- Feedback Acceptance
- Organize Supplies
- Professional Relationships
- Work Coordination
- Recommendations for Change
- Inventory Receiving
Timeline
Kitchen Hand
Terra Firma Cafe
02.2023 - Current
Grocery Store Clerk
ICA Maxi Supermarket
03.2017 - 12.2022
Vasterhojds Gymnasium
Nurse from Emergency Medical Care
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