Emma Kratz
Summary
Customer-oriented team member with strong background in hospitality. Experienced with preparation of food, guest services and customer satisfaction. Utilizes effective communication and problem-solving to enhance guest experiences. Committed to leaving great, lasting impression and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Autostadt GmbH
06.2024 - 08.2024
- Greeted guests with friendly and professional acknowledgment
- Offered detailed information about ongoing events, exhibitions and the overall Autostadt experience
- Operated POS system and handled payments for tickets, gift cards and vouchers
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns
- Worked closely with event staff to ensure smooth ticketing operations
- Communicated with international guests in different languages and offered assistance
Hospitality Worker
Ice Cream Parlor Isolabella
05.2021 - 09.2021
- Took orders, assisted with menu selections and served food and beverages
- Prepared ice cream orders
- Ensured compliance with food safety standards, maintained a clean and organized work space
- Operated kitchen equipment
Education
High School Diploma -
Gymnasium Fallersleben
Wolfsburg, Germany06-2024
Skills
- RSA certificate
- Cash handling and working with POS systems
- First aid training
- International driver's license
- Excellent customer service
- Strong communication skills
- Responsibility and flexibility
About me
Date of Birth: 14 November 2005
Work Eligibility: Working Holiday Visa (subclass 417) - valid until 16/10/2025
Availability: Full-time, flexible schedule, including weekends and holidays
Languages
English
Full Professional
German
Native or Bilingual
Spanish
Limited Working
Timeline
Hospitality Worker
Autostadt GmbH
06.2024 - 08.2024
Hospitality Worker
Ice Cream Parlor Isolabella
05.2021 - 09.2021
High School Diploma -
Gymnasium Fallersleben
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