Emma Kruger

Worked in different outlets amongst the hotel such as:

Lagoon Beach Club-

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Verandah Bar-

• Bussed and reset tables to keep dining room and work areas clean.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
• Served high customer volumes during special events, nights, and weekends.

Cove Cafe-

• Greeted guests and seated promptly.
• Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.
• Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders, and gift card activations.

• Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
• Prepared and served juices and blended drinks.
• Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
• Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.

• Used cash registers and credit card machines to cash out customers.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.