Emma Metcalf
Medowie,Australia
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and Loyalty.
Overview
21
21
years of professional experience
Work History
Administration Assistant
Chippy’s Kitchens and Carpentry
01.2018 - Current
- Manage schedules and handle all correspondence with clients
- Provide high level of customer services
- Create and send invoices to clients to ensure timely payments.
- Perform reconciliation of accounts to maintain accurate financial records
- Prepared documentation and reports for Business Activity Statements
- Marketing
- General administration duties
Case Manager
Maincom Services
01.2016 - 01.2017
- Responding to telephone, email and customer enquires
- Provide high level of customer services
- Using various computer packages - Word, Excel, PowerPoint, Visionary
- Arranging inspection times for trades
- Liaising with Maincom Supervisors in reference to Customer Claims.
- Liaising with Insurance Companies
- Sending quote to insurance companies / Submitting quote costing onto insurance portals
- Adding & calculating quoted amounts
- Handling receiving mail
- Sending outgoing mail
- Processing invoices
- Entering sub-contractors applications into the system
- Chasing & updating portals
- Training other employees
- General Office duties
- Team work
Administration officer
Maincom Services
01.2009 - 01.2012
- Responding to telephone, email and customer enquires
- Provide high level of customer services
- Using various computer packages - Word, Excel, PowerPoint, Visionary
- Photocopying and printing
- Arranging inspection times for colleges
- Sending quote to insurance companies / Submitting quote costing onto insurance portals
- Adding & calculating quoted amounts
- Handling receiving mail
- Sending outgoing mail
- Processing invoices
- Entering sub-contractors applications into the system
- Chasing & updating portals
- Training other employees
- Team work
Receptionist
Showerama
01.2007 - 01.2009
- Provide high level of customer services
- Photocopying, Printing & Filing
- Responding to telephone, e-mail, and customer enquiries.
- Managing client database.
- Generating leads
- Ordering office stationary
Nepean Square Patisserie
01.2005 - 01.2007
- Provide high level of customer services
- Cash handling
- Food preparation and safety of handling food
- Serving customers
- Team focus
- Cleaning duties
Part time Waitress
Silver Spur
01.2005 - 01.2007
- Provide high level of customer services
- Cash handling
- Food preparation and safety of handling food
- Serving customers
- Team focus
- Cleaning duties
Part time customer service
Hungry Jacks
01.2004 - 01.2005
- Provide high level of customer services
- Cash handling
- Cleaning Duties
Education
High school certificate - undefined
Penrith Christian School
Orchard Hills, NSW01.2005
Skills
- Computer Skills
- Customer skills
- Commutations skills
- Training Skills
- Data base skills
- Team Work Skills
- Prioritising Skills
- Initiative Skills
- Managing diaries and making appointments
- Dealing with mail
- Using various computer packages
Timeline
Administration Assistant
Chippy’s Kitchens and Carpentry
01.2018 - Current
Case Manager
Maincom Services
01.2016 - 01.2017
Administration officer
Maincom Services
01.2009 - 01.2012
Receptionist
Showerama
01.2007 - 01.2009
Nepean Square Patisserie
01.2005 - 01.2007
Part time Waitress
Silver Spur
01.2005 - 01.2007
Part time customer service
Hungry Jacks
01.2004 - 01.2005
High school certificate - undefined
Penrith Christian School