Emma Osborne-Laverty
Curtin,ACT
Summary
I am currently a year 11 student at Radford College. I have worked as a waitress in a cafe and as a retail assistant at Peter Alexander. I enjoy working in a team environment and interacting with customers to help them with that they are looking for.
Overview
1
1
year of professional experience
Work History
Retail Assistant
Peter Alexander Sleepwear- The Just Group
10.2023 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Waitress
Bittersweet Cafe
01.2023 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Primary School (Garran Primary School)
Canberra, ACT12.2019
High School Diploma -
High School (Radford College)
Canberra, ACT12.2025
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- POS System Operation
- Complaint Handling
- Upselling strategies
- Conflict resolution techniques
Timeline
Retail Assistant
Peter Alexander Sleepwear- The Just Group
10.2023 - 02.2024
Waitress
Bittersweet Cafe
01.2023 - 07.2023
Primary School (Garran Primary School)
High School Diploma -
High School (Radford College)
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