Emma Pearce

• Handling several stations, from kitchen to front of house, within the demands of a busy work environment
• Engaging with hundreds of people on a daily basis and making on average 500 coffees a day.
• Hired as a barista before being promoted to supervisor position. Duties ranged from team management, managing and ordering stock, invoicing and delegation of tasks and roles.
• Producing and maintaining high volumes of coffee orders as head barista.
• Handling any customer disputes in a professional and polite manner.
• Ensuring café cleanliness is of a high standard and ensuring OH&S guidelines are followed by all staff.

Heavy Machinery Operation:

• Operated a variety of heavy machinery, including driving a tractor for extended shifts (16/17 hour shifts)
• Demonstrated proficiency and was able to remain consistent and alert during prolonged work hours.

Safety and SOP Adherence:

• Strictly followed farm safety Standard Operating Procedures (SOPs).
• Ensured a safe and secure working environment, contributing to accident-free operations.

Pre-Start Checks and Machinery Maintenance:

• Conducted thorough pre-start checks on machinery, ensuring equipment readiness and identifying potential issues.
• Engaged in regular machinery maintenance, including addressing minor repairs promptly.
• Demonstrated a proactive approach to prevent breakdowns and contribute to the overall efficiency of farm operations.
• Engaged in light maintenance tasks, showcasing versatility and hands-on problem-solving skills.

Team Collaboration:

• Worked collaboratively within a team setting.
• Demonstrated effective communication and teamwork skills, contributed to a positive and efficient working environment.

Safety and Compliance:

• Followed safety procedures and Standard Operating Procedures (SOPs) to ensure the well-being of passengers and crew.
• Adhered to food safety protocols, contributing to a safe and hygienic cabin environment.
• Conducted thorough pre-start checks of aircraft to ensure all first aid and emergency equipment was onboard and in working condition.

Passenger Service and Assistance:

• Assisted passengers, including those with special needs, demonstrating a customer-orientated approach.
• Administered First Aid when required in a calm and efficient manner, prioritising passenger safety and well-being.

Crew Management:

• Directed and managed crew members, ensuring effective communication and collaboration.
• Contributed to a positive team dynamic, ensuring smooth operations during flights.
• Delivered clear instructions, as well as remained open, calm and approachable for staff.
• Directly communicated and liaised with Caption during flight and in particular during medical emergency situations.

Hygiene Maintenance:

• Maintained cabin hygiene to uphold cleanliness and comfort standards.