Emma Phillipson
Lilydale,Australia
Summary
Compassionate and hardworking healthcare professional with over 10 years of experience in pharmacy and patient support roles. Highly organised and detail-oriented with a proven ability to manage medication dispensing, patient communication, and administrative tasks efficiently. Driven by a passion to care for others, continually seeking to grow and expand knowledge in healthcare settings.
Overview
11
11
years of professional experience
Work History
Dispensary & IMPRESS Technician
Maroondah Hospital
08.2024 - Current
- Manage and maintain all medicine rooms across the hospital
- Dispense inpatient, outpatient, and discharge prescriptions via Merlin system
- Order and track ward stock and supplies
- Conduct ongoing training through ‘iLearn’ platform
- Monitor expiration dates and ensure compliance with medication storage standards
Dispensary Technician
Chemist Warehouse
Lilydale, VIC
12.2022 - 01.2024
- Dispensed prescriptions and prepared Webster packs
- Provided detailed medication counselling to customers
- Maintained dispensary cleanliness and conducted stocktakes
- Collaborated effectively with pharmacy team and worked autonomously
Gym Instructor
Aquahub & Aquanation Fitness Centre
07.2022 - 12.2022
- Designed personalised fitness programs and managed client schedules
- Responsible for gym opening/closing and equipment maintenance
- Delivered high-level customer service and built professional client relationships
Assistant Manager & Retail Assistant
Quality Pharmacy
01.2016 - 01.2017
- Supervised scheduling, staff training, and sales operations
- Delivered medications to aged care facilities
- Managed stock, merchandising, and customer service at an off-site health hub
Dispensary Technician
Chemist Warehouse
Greensborough, VIC & Sale, VIC.
01.2014 - 01.2020
- Dispensed scripts using LOTS system
- Provided customer counselling on medications and retail products
- Managed S2 and S3 medications with certification
- Trained new staff and maintained accurate medication records
Education
High School -
Mount Evelyn Christian School
Mount Evelyn, VICCertificate IV - Health And Fitness
Clean Health Institute
Sydney, NSW2022
Certificate III - Health And Fitness
Clean Health Institute
Sydney, NSW2022
Level 1 Exercise Nutrition Coaching - Nutrition
Precision Nutrition
Canada 2020
Certificate III - Pharmacy
Dillion Whitelaw
Melbourne, VIC2016
S2 & S3 Certification - Pharmacy
Pharmacy Medicine Healthcare Training
Melbourne, VIC2015
Skills
- Effective Time Management
- Strong Communication & Organisational Skills
- Advanced Computer Proficiency
- EMR/Dispensing Systems: Merlin, LOTS
- Prescription Dispensing & Medication Counselling
- Team Collaboration & Leadership
- Stock Control & Merchandising
- Customer Service Excellence
- Growth Mindset & Continuous Learning
- Current Victorian Driver's License
Additional Information
Personal and professional references on request.
Timeline
Dispensary & IMPRESS Technician
Maroondah Hospital
08.2024 - Current
Dispensary Technician
Chemist Warehouse
12.2022 - 01.2024
Gym Instructor
Aquahub & Aquanation Fitness Centre
07.2022 - 12.2022
Assistant Manager & Retail Assistant
Quality Pharmacy
01.2016 - 01.2017
Dispensary Technician
Chemist Warehouse
01.2014 - 01.2020
High School -
Mount Evelyn Christian School
Certificate IV - Health And Fitness
Clean Health Institute
Certificate III - Health And Fitness
Clean Health Institute
Level 1 Exercise Nutrition Coaching - Nutrition
Precision Nutrition
Certificate III - Pharmacy
Dillion Whitelaw
S2 & S3 Certification - Pharmacy
Pharmacy Medicine Healthcare Training