Emma Phillipson
Croydon,VIC
Summary
Dependable employee with an history of establishing rapport with people and helps complete daily living tasks to enhance quality of life through my compassionate nature and my own life experiences. Driven to prioritise individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Dispensary Technician
Chemist Warehouse
Lilydale, VIC
12.2022 - Current
- Dispensing Patients Scripts
- Weekly Webster Packing for Patients
- Counselling Customers on Medication
- Extensive knowledge on various medications
- General Dispensary cleaning
- Daily marking and stocktake
- Regular communication and working autonomously as part of a team
- Friendly and approachable customer service
- Engage in training and ongoing developmental skills
Gym Instructor
Aquahub and Aquanation Fitness Centre
07.2022 - 12.2022
- Designing individual fitness programs for personal clients and other gym members
- Responsible for opening and closing of the Gym
- Responsible for rostering clients and booking programming
- Demonstrating exercise routines and explaining how to use gym machines and weights correctly
- Daily cleaning and maintenance for gym machines and equipment
- Customer service
- Building reapectful and professional relationships with clients
- Building a rapport with gym members
Volunteer Support Worker
The Babes Project
06.2019 - 06.2020
- Volunteer support to women in crisis pregnancies
- Assisted with the catering of regular social events at the centre
- Booking and managing client appointments
- General cleaning and maintenance of the centre
- Engaged in regular training days alongside fellow volunteers and employees
Dispense Technician
Chemist Warehouse
01.2016
- Dispensing of scripts via LOTS computer program
- Receiving patient prescriptions
- Handing out medications to patients and counseling patients on medications and products
- Handling of S2 and S3 medications with a S2 and S3 certification
- General housekeeping of dispense area
- Checked medications for content, accuracy and completeness of all drug packaging, labeling, and expiry dates
- Training through Healthcare Australia to provide me with on-going and up-to-date training of products
- In charge of handling customer files and keeping them in correct location
- Working alongside pharmacists to help train new employees and interns
- Answering phones and taking customer enquiries and orders
- Extensive knowledge of each medication and retail products to give customers exceptional detail and understanding.
Assistant Manager & Retail Assistant
Quality Pharmacy
01.2016 - 01.2017
- Planning and preparation of staff workflow schedules and rostering
- Worked with the leadership team evaluate employee performance and cultivate improvement initiatives.
- Training of new employees; customer service, product knowledge, stock takes, and merchandising.
- Retail stock management, pricing and visual merchandising
- Packing & delivery of medications to age care facilities
- Informing customers on medication and product use
- Implementation of sales management initiatives to optimise business development opportunities.
- Autonomous management and operation of the ‘Health Hub’, off-site location.
Dispense Technician
Chemist Warehouse
01.2014 - 01.2016
- Dispensing of scripts via LOTS computer program
- Handling of S2 and S3 medications with a S2 and S3 certification
- Maintenance and housekeeping of dispense area
- Audit medications for content, accuracy, completeness of all drug packaging, labeling, and expiry dates
- Regular and ongoing training through Healthcare Australia
- Management of customer files and keeping them in correct location
- Customer service and training of new employees and interns
- Extensive knowledge of medication and retail products
Education
Certificate III - Individual Support - Aged & Disability Care
Inter Care Training
Melbourne, VICCertificate III & IV in Fitness: Personal Training & Fitness Coach -
Clean Health and Fitness Institute
01.2022
PN Level 1 Exercise Nutrition Coach -
Nutrition Coaching Precision Nutrition, Canada
01.2020
Certificate III in Community Pharmacy -
Pharmacy Dillion Whitelaw
01.2016
S2 & S3 as part of Community Pharmacy -
Pharmacy Medicine Healthcare Training Australia
01.2015
Skills
- Effective Time Management
- Current Victorian Driver’s License
- Advanced computer skills
- Strong communication and organisational skills
- Team Player
- Passionate
- Growth mindset whilst working collaboratively with others
- Excellent leadership and problem solving skills
- Customer service Focused
Hobbies and Interests
- Gym and regular exercise
- Family
- Music
- Travel
References
Can Provide References Upon Request
Timeline
Dispensary Technician
Chemist Warehouse
12.2022 - Current
Gym Instructor
Aquahub and Aquanation Fitness Centre
07.2022 - 12.2022
Volunteer Support Worker
The Babes Project
06.2019 - 06.2020
Dispense Technician
Chemist Warehouse
01.2016
Assistant Manager & Retail Assistant
Quality Pharmacy
01.2016 - 01.2017
Dispense Technician
Chemist Warehouse
01.2014 - 01.2016
Certificate III - Individual Support - Aged & Disability Care
Inter Care Training
Certificate III & IV in Fitness: Personal Training & Fitness Coach -
Clean Health and Fitness Institute
PN Level 1 Exercise Nutrition Coach -
Nutrition Coaching Precision Nutrition, Canada
Certificate III in Community Pharmacy -
Pharmacy Dillion Whitelaw
S2 & S3 as part of Community Pharmacy -
Pharmacy Medicine Healthcare Training Australia