Emma Richan

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones, as well as sent and received emails and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
• Processed payments for prescriptions and accurately completed cash and credit card transactions.

• Maintained customer satisfaction.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers.

• Experience on the registers / checkouts
• Used online shopping trolleys
• Stock shelves
• Assisted customers in finding products they are looking for

Amount of time worked: 7:30am- 5:00pm all week.

• Conversed with patients in person and over the phone
• Utilised Covid sanitisation protocols e.g. wiping down seats, door knobs, counters, EFTPOS machines etc.
• Filed patient files
• Use of EFTPOS machines
• Cancelling and booking appointments and consultations with minor assistance