Emma Wishart
Albury,Australia
Summary
Dedicated retail professional with a strong background in customer service, operations, and cash handling. Skilled at thriving in fast-paced environments and delivering quality service. Highly organized, adaptable, and effective in both independent and team settings, bringing strong communication and multitasking abilities. Developed a solid work ethic and problem-solving skills from early experiences on a cattle and sheep farm.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Retail Team Member
Harris Farm Markets
01.2023 - Current
- Provided friendly and efficient customer service, enhancing customer satisfaction across multiple departments.
- Operate POS systems and process customer transactions accurately.
- Complete daily banking procedures and cash handling responsibilities.
- Count and reconcile cash registers each morning to ensure accuracy.
- Supported stock ticketing and merchandising, contributing to an appealing store presentation and increased sales.
- Executed ticketing, slicing, and preparation of various meat products in butcher department, ensuring quality and freshness.
- Ensure food safety and hygiene standards are consistently maintained.
Customer Service Team Member
The Good Guys
Albury
01.2019 - 01.2020
- Delivered high-quality customer service in fast-paced retail environment, enhancing customer satisfaction.
- Answered customer phone calls and responded to email inquiries.
- Facilitated communication between customers, buyers, and suppliers to ensure smooth transactions.
- Labelled, prepared and processed Click & Collect orders.
- Assisted with opening and closing the store each day.
- Coordinated administrative and customer service support for sales team, contributing to overall team efficiency.
- Supported operations in Albury location
Volunteer Teacher's Aide & Canteen Assistant
Thurgoona Public School
01.2018 - 12.2018
- Supported teachers in implementing classroom activities and enhancing student learning outcomes.
- Supported students requiring additional assistance.
- Provided targeted assistance to students, fostering individual growth and academic success.
- Worked collaboratively with teachers and school staff to support student wellbeing.
- Supervised students during recess and lunch breaks.
- Processed cash transactions accurately at the school canteen. and maintained cleanliness and hygiene standards.
- Collaborated with teachers and school staff to promote student wellbeing and create a supportive learning environment.
Raising Family
01.2012 - 01.2018
- Took time away from full-time employment to raise a young family while maintaining strong organizational, communication and time management skills.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Security and Baggage Screening Officer
Inner City Security
01.2009 - 01.2012
- Screened passengers and baggage at Albury Airport to enhance security measures.
- Monitored compliance with aviation security procedures to maintain safety standards.
- Controlled access to secure airport areas.
- Coordinated crowd control during major events and VIP visits to ensure orderly conduct.
- Maintained a high level of professionalism and attention to safety procedures.
Retail Sales Assistant
gazman
01.2009 - 01.2012
- Provided personalized customer service in men's fashion to enhance shopping experience.
- Guided customers in product selection to meet their style needs and preferences.
- Organized merchandising displays and promotional stock to attract customer interest and drive sales.
- Maintained merchandising displays and promotional stock.
- Conducted stock replenishment and stocktakes.
- Maintained store presentation and cleanliness.
Education
Certificate III - Education Support
Wodonga Institute of TAFE
Skills
- POS operations
- Cash handling
- Order processing
- Inventory management
- Stock replenishment and ticketing
- Retail merchandising
- Visual merchandising
- Customer service
- Telephone and email inquiries
- Time management
- Teamwork and communication
- Opening procedures
Certification
- Current NSW Driver Licence
- Current Working with Children Check
Additional References
Additional professional references are available upon request.
Timeline
Retail Team Member
Harris Farm Markets
01.2023 - Current
Customer Service Team Member
The Good Guys
01.2019 - 01.2020
Volunteer Teacher's Aide & Canteen Assistant
Thurgoona Public School
01.2018 - 12.2018
Raising Family
01.2012 - 01.2018
Security and Baggage Screening Officer
Inner City Security
01.2009 - 01.2012
Retail Sales Assistant
gazman
01.2009 - 01.2012
Certificate III - Education Support
Wodonga Institute of TAFE