RAISA AKILLAH
Liverpool,Australia
Summary
Customer service and hospitality professional with experience in hotel operations, food & beverage service, retail, and fast-paced customer environments. Skilled in POS systems, cash handling, barista service, and food safety compliance. Recognized for delivering exceptional guest experiences, maintaining high standards of cleanliness and efficiency, and working effectively within diverse teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Team Member
Coles
Liverpool, Australia
02.2025 - Current
- Restocked shelves and maintained planogram accuracy to maximize sales.
- Performed stock rotation, manual handling, and safety compliance.
- Ensured aisles remained clean, tidy, and customer-ready.
- Assisted across departments, contributing to team success in meeting deadlines.
Customer Attendant - Full-Time
The Branksome Hotel & Residences
Mascot, Australia
01.2025 - Current
- Provide high-quality guest service, including greeting, assisting, and resolving guest needs.
- Prepare and serve buffet breakfast and à la carte meals; operate POS and payment systems.
- Support conference events by hosting and coordinating service.
- Perform barista duties, tray service, and restaurant setup to ensure smooth operations.
- Maintain a clean, safe, and welcoming environment while collaborating with team members.
Crew Member
McDonald's
Liverpool, Australia
11.2024 - 02.2025
- Delivered fast and friendly customer service while taking orders and processing payments.
- Prepared coffee and beverages as a barista in a high-volume environment.
- Maintained food safety, hygiene, and cleanliness standards under pressure.
- Supported team collaboration and workflow efficiency during peak hours.
Education
Bachelor of Business Administration - Supply Chain Management
North South University
Dhaka, BangladeshSkills
- Customer Service Excellence
- Guest Relations
- Front of House Service
- POS & Payment Processing
- Cash Handling
- Food & Beverage Service
- Qualified Barista
- Buffet Service
- À la Carte Service
- Event Support
- Conference Support
- Team Collaboration
- Retail Operations
- Stock Replenishment
- Planogram Compliance
- Workplace Safety
- Manual Handling
- Hygiene Standards
- Bilingual
- MS Word
- Excel
- PowerPoint
- Outlook
- Project Management Tools
- POS Systems
Certification
- Responsible Service of Alcohol (RSA) - NSW
- Qualified Barista - NSW
- Food Handling Certificate - NSW
- First Aid & CPR (HLTAID011, HLTAID009)
- Working With Children Check (NSW)
Residency
Australian Permanent Resident - Full Work Rights
Timeline
Retail Team Member
Coles
02.2025 - Current
Customer Attendant - Full-Time
The Branksome Hotel & Residences
01.2025 - Current
Crew Member
McDonald's
11.2024 - 02.2025
Bachelor of Business Administration - Supply Chain Management
North South University