Emma Wright
Perth
Summary
An experienced retail manager who is use to working in a busy retail environment providing great customer service to the very highest standards. A champion of the best practice who is organized, customer-focused, and with the required communication skills needed to make every customer feel special. Possessing plenty of practical experience and up-to-date knowledge of retail administration and processes. Now looking to work for a retailer or similar avenue who gives exceptional staff unparalleled opportunities to build their career and capabilities.
Skilled Loss Prevention Officer with background in retail security and investigation. Possess strong knowledge of surveillance systems and skills in conflict resolution, contributing to the safety and security of business establishments. Demonstrated ability to identify suspicious activities and minimize theft incidents, ensuring reduced losses for companies. Showcased commitment to integrity, adaptability, and team collaboration in all roles held.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
TK Maxx
Perth
05.2024 - Current
- Deter theft and fraud by completing high profiling activities and offering customer service
- Ensure all physical security systems are operational and functioning correctly (CCTV, alarms, monitors, tethers, security tags, detachers, locks, safes, punch code locks and keys)
- Manage customer access to tethered items and products in cabinets
- Manage the alarm codes for the store
- Respond to EAS gate activations
- Respond to incidents and gather preliminary evidence (Incident details, CCTV, property details etc)
- Refer serious incidents to the Loss Prevention Manager
- Identify and rectify any non-compliance with the merchandise protections guide
- Review EAS to CCTV reporting and notify the Loss Prevention Manager of known thefts
- Conduct random SOH checks to test inventory accuracy
- Conduct random bag checks on customers and Associates
- Conduct random locker checks
- Conduct random delivery checks to test inventory accuracy
- Conduct Loss Prevention Awareness training
- Build strong working relationships with internal and external stakeholders
- Promote compliance with all policies and procedures
- Support stores with the cash collection and change process's
Assistant Manager
TK Maxx
Perth
10.2023 - 05.2024
- Assist in managing a large format business.
- Understanding of all day to day running of store.
- Large stock volume
- Managing and rostering staff through UKG rostering
- Up to 60 staff
- Morning and closing procedures including banking and consolidating end of day
- Liasing with all managers on all store procedures and policies
- Working with Loss prevention regarding shrinkage
- Delegating staff with tasks at hand for the day
- Providing customer service to all queries and assistance
- Understanding of KPI's daily, weekly and monthly.
- Attending weekly management meetings.
Casual Sales Assistant
YD Australia
Perth
10.2022 - 08.2023
- Supporting Manager with aspects of store
- Styling men for all occasions, creating great rapport with customers
- Understanding of all procedures
- AP21 POS opening and closing
- Cash handling/ banking
- Stock (high volume)
- Having previous VM experience, VM when required
- Following direction
- Working when required as well as when rostered.
Distribution Scheduler
Sadleirs Logistics
Perth
07.2022 - 10.2022
- Printing and checking of consignments to the waybill
- Making sure that all relevant paperwork is attached to match the consignment i.e. Invoices & dangerous goods paperwork
- Liaise with the sending states on transit times to make time slot bookings as efficient as possible to minimise time spent in the Perth depot.
- Liaise with the distribution team to best consolidate the freight based on truck capacity and location of booking to ensure a more efficient use of the vehicles.
- Build relationships with the suppliers and receivers that make their own bookings to ensure they are booking as efficient as possible to minimise time spent on the Perth Depot.
- Make the relevant bookings as required
- Other general administration duties as required by the distribution manager
- Cross Training within the distribution team to cover annual leave
Store Manager
Johnny Bigg
Perth
04.2021 - 06.2022
- Managing all aspects of a store.
- Understanding and use of dayforce rostering.
- AP21 Pos, all operations from, stock control to opening and closing banking procedures.
- VM, all aspects of visual merchandising.
- Staff training and motivation.
- Prioritising all customers.
- Liaising with regional management on all store, budgets, kpi's, performance reviews, Stock loss and control
Assistant Boutique Manager
Oroton
Perth
07.2019 - 09.2020
- Assisting with the day to day running of the Perth Outlet store, opening and closing procedures, Use of POS system and excel.
- Timeteq, staff approvals and shifts.
- Understanding of budgets. E.g Daily, monthly and yearly.
- High volume stock and systems, loss and control, cctv equipment.
- Assisting with staff training and motivation.
- Customer focused and providing exceptional service.
- Maintaining store presentation and VM.
- Promotional changes and adhering to guidelines.
- Cash procedures and banking.
- Product knowledge and helping with training.
2IC Manager
Decjuba
Perth
05.2018 - 06.2019
- Customer focused, assuring every customer is greeted/acknowledged and served to a high standard.
- Styling experience, allocating styles for customers and helping select what would work best for them and their needs for everyday to special occasions.
- All POS procedures, KPI'S, and achieving store targets.
- Management of high volume stock
Store Manager
Decjuba
Perth
12.2018 - 03.2019
- Managing an Outlet, up to 10 Staff, rostering and wage budget via Riteq
- Store weekly/Monthly Budget/targets.
- Maintaining and improving Customer service
- Stock control/merchandising
- Analysts of store KPIs and individual staff progress
- Reporting to all regional and head office with updates and communication.
- Creating a fun, work environment for staff.
- Always learning and thriving on improvements
Retail Assistant
Inside home and giftwares
Tasmania
01.2013 - 01.2017
- Working with both fashion (Australian labels) and giftwares and home decor.
- Experience with all aspects of customer service, merchandise, and stock orders.
- Also supporting the store with meeting weekly targets.
Education
High School - Year 12
Skills
- RSA Certificate
- Excellent communication skills
- Customer service
- Organisational skills
- Time management
- Attention to detail
- Visual Merchandising
- Mentoring
- Liaising
- Stock management
- MS Office
- Recruiting
- Store Management
- Retail Management
- Loss Prevention
- Banking
- CCTV
- Sales Management
- Training
- Sales
- Inventory
- Management
- Retail Sales
- Security
- Profit & Loss
- Investigations
- Security systems
- Evidence collection
- First aid training
- Law enforcement collaboration
- Theft detection
- Physical security
- Surveillance equipment usage
- Teamwork and collaboration
- Incident documentation
- CCTV monitoring
- Effective communication
- Loss prevention training
- CCTV operation
Certification
- First Aid Certification, 02/01/24, Present
- Dangerous Goods-Road Transport, 07/01/22, Present
- Load Restraint - Road Transport, 07/01/22, Present
- Chain of responsibility awareness, 07/01/22, Present
- Security Operations Cert 2, 09/01/24, 09/01/27
Additional Information
Have also worked in hospitality as front of house utilizing skills from retail, especially customer service., I also was individually nominated for customer excellence award., I have also cleaning experience, working with chemicals and understanding health and safety.
Timeline
Loss Prevention Officer
TK Maxx
05.2024 - Current
Assistant Manager
TK Maxx
10.2023 - 05.2024
Casual Sales Assistant
YD Australia
10.2022 - 08.2023
Distribution Scheduler
Sadleirs Logistics
07.2022 - 10.2022
Store Manager
Johnny Bigg
04.2021 - 06.2022
Assistant Boutique Manager
Oroton
07.2019 - 09.2020
Store Manager
Decjuba
12.2018 - 03.2019
2IC Manager
Decjuba
05.2018 - 06.2019
Retail Assistant
Inside home and giftwares
01.2013 - 01.2017