(Emma) Kate Ahern
Mysterton, Townsville,QLD
Summary
Dynamic professional with a proven track record in relationship building and sales expertise, notably at Jardine Lloyd Thompson. Excelled in merchandise recommendations and handling, enhancing customer service and sales outcomes. Skilled in both hard (basic mathematics) and soft (relationship building) skills, achieving significant client satisfaction and referral business.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Casual Sales Assistant
Sportscraft
11.2024 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Had goals to increase sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
Full Time Home Duties and Carer
In House
01.2002 - 11.2024
- Full responsibility of running a busy household.
- General administration of duties regarding budget handling etc both household and helping same at my ex-husband's business.
- Assistance with home projects including research.
- Full carer duties of a handicapped child including organisation of medical appointments, hospital duties, pharmacy visits to adjust medication etc.
- Full time looking after my child, day and night to obtain the best results in physical, mental and social skills.
Insurance Broker
Jardine Lloyd Thompson
01.1996 - 05.1999
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
Medical Malpractice Claims Underwriter
Marketform
03.1992 - 05.1995
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Education
Associate of The Chartered Institute of Insurance - Insurance Principles And Practice
City And East London Polytechnic
London, UK07-1989
Bachelor of Science - Biological And Physical Sciences
Royal Holloway And Bedford New College, University
London, UK08-1986
Skills
- Relationship building
- Sales expertise
- Merchandise recommendations
- Merchandise receiving and handling
- Basic mathematics
- Store policies and procedures
- Product and service sales
- Sales and promotions
Accomplishments
- Resolved customer and seller issues by completing tasks given.
- Assisted in underwriting policies and researched all clients.
- Achieved sales by using accuracy and people skills
- In employment gaps, I undertook volunteer work at Reef HQ and creche responsibilities at Muscle and Fitness Gym. I also worked at my ex-husband's business doing reception work.
Certification
- Queensland Driver's License (Class C).
- Current Australian Permanent Residency Visa.
Timeline
Casual Sales Assistant
Sportscraft
11.2024 - 12.2024
Full Time Home Duties and Carer
In House
01.2002 - 11.2024
Insurance Broker
Jardine Lloyd Thompson
01.1996 - 05.1999
Medical Malpractice Claims Underwriter
Marketform
03.1992 - 05.1995
Associate of The Chartered Institute of Insurance - Insurance Principles And Practice
City And East London Polytechnic
Bachelor of Science - Biological And Physical Sciences
Royal Holloway And Bedford New College, University
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