Emmason McIlveen
South Brisbane,QLD
Summary
Resourceful Customer Solutions Advisor known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Solutions Advisor
Vodafone Australia
Buddina, QLD
04.2023 - 09.2024
- Developed expertise in product knowledge to better assist customers with inquiries.
- Resolved customer complaints quickly and efficiently while ensuring customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Assisted in training new employees on company policies and procedures related to customer service.
- Advised customers on options available to them based on their individual needs or requests.
- Oversaw the daily operations of the store, including inventory management, and cash handling.
Operations Team Member
Bunnings Warehouse
Dalby, QLD
02.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized displays according to company standards and specifications.
- Performed regular price checks on select items throughout the store location.
Shop Assistant
Dollars and Sense
Dalby, QLD
01.2019 - 01.2021
- Greeted customers and provided assistance with product selection.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Processed returns, exchanges, refunds, special orders and warranties according to company policy.
Education
Bachelor of Biomedical Science -
University of The Sunshine Coast
Sippy Downs, QLDHigh School Diploma -
Our Lady of The Southern Cross College
Dalby, QLD11-2022
Skills
- Performance Tracking
- Training and coaching
- Cross-selling abilities
- Client Retention Strategies
- Reporting and documentation
- Regulatory Compliance
- Complaint resolution
- Effective Communication
Certification
- Drivers Licence
- Entry level Barista Course
Timeline
Customer Solutions Advisor
Vodafone Australia
04.2023 - 09.2024
Operations Team Member
Bunnings Warehouse
02.2022 - 02.2023
Shop Assistant
Dollars and Sense
01.2019 - 01.2021
Bachelor of Biomedical Science -
University of The Sunshine Coast
High School Diploma -
Our Lady of The Southern Cross College