Leyla Menekse
Melbourne
Summary
Professional Customer Solutions Specialist equipped to handle high pressure environments with skill and composure. Adept at understanding and resolving customer inquiries, ensuring satisfaction through effective communication and problem solving. Strong focus on teamwork and adaptability, consistently delivering reliable and results driven support. Skilled in conflict resolution, technical troubleshooting, and relationship management, with reputation for clear communication and positive attitude.
Overview
6
6
years of professional experience
Work History
Customer Solutions Advisor
Vodafone
11.2022 - 09.2024
- Outstanding customer service abilities were demonstrated by giving personalised advice and addressing inquiries, resulting in high levels of client satisfaction and recurring business
- Remained current with market developments, demonstrating agility while presenting new goods and services to clients
- Utilized strong analytical skills to evaluate customer feedback data, identifying trends and patterns that informed future support strategies for the organization.
- Streamlined communication channels for improved client interactions and faster response times.
Team Member
Kmart
07.2019 - 11.2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Private Tutor
Self Employed
02.2021 - 08.2021
- Simplifying complex concepts in a way tailored to each student's unique understanding, making challenging ideas more accessible
- Demonstrating multiple problem solving strategies to foster a supportive and engaging learning environment
- Communicating progress with both students and parents, highlighting achievements and identifying areas for further growth
Junior Florist
Janet Island Florist
01.2019 - 12.2020
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements
Administrative Assistant Student Worker
Australian Health Service Alliance
09.2018 - 10.2018
- Illustrated strong verbal and written communication skills, presenting information to coworkers and superiors in a clear and professional manner
- Shown a good sense of diligence when handling private papers and conversations
- Carried out duties precisely, paying close attention to even the smallest details when doing data input and document preparation
Education
Bachelor of Psychology Honours program -
Monash
Clayton, VIC02.2025
Bachelor of Psychological Sciences -
Victoria University
Footscray, VIC08.2024
Victorian Certificate of Education -
Rosehill Secondary College
Niddrie, VIC12.2020
Skills
- Leadership
- Teamwork
- Problem Solving
- Clear Communication
- Empathy
- Commitment to Patient Care
- Organisational Skills
- Time Management
- Willingness to Learn
- Attention to Detail
- Crisis Management
- Training Design
- Understanding of Group Dynamics
- Mental Well-being Promotion
- Behavioural Analysis
- Client retention strategies
- Cross-selling
- Goal setting and achievement
- Adaptability and flexibility
- SPSS software proficiency
- Customer data confidentiality
- Customer relationship management
- Administrative and office support
- Product knowledge
- Phone etiquette
- Conflict Resolution
- Active Listening
- Motivational Techniques
- Performance tracking
- Up-selling techniques
Timeline
Customer Solutions Advisor
Vodafone
11.2022 - 09.2024
Private Tutor
Self Employed
02.2021 - 08.2021
Team Member
Kmart
07.2019 - 11.2021
Junior Florist
Janet Island Florist
01.2019 - 12.2020
Administrative Assistant Student Worker
Australian Health Service Alliance
09.2018 - 10.2018
Bachelor of Psychology Honours program -
Monash
Bachelor of Psychological Sciences -
Victoria University
Victorian Certificate of Education -
Rosehill Secondary College
Similar Profiles
Louiza Ioanna ServetaLouiza Ioanna Serveta
Sr Financial Analyst at VodafoneSr Financial Analyst at Vodafone
Domenic IshakDomenic Ishak
Sales Representative at VodafoneSales Representative at Vodafone
Jordan VanderburgJordan Vanderburg
Customer Solutions Advisor at VodafoneCustomer Solutions Advisor at Vodafone