Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Emmily Organ

Norman Gardens,QLD

Summary

Reliable and upbeat sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Casual Sales Assistant

Bra N Things
07.2023 - Current
  • Increased customer satisfaction by providing excellent service and expert product recommendations.
  • Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
  • Boosted sales through effective upselling techniques and deep knowledge of product features.
  • Processed transactions accurately and efficiently, reducing wait times and enhancing the overall customer experience.
  • Contributed to team sales goals by consistently meeting or exceeding personal targets.
  • Developed strong relationships with customers, fostering repeat business and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Waitress

Thai Classic Restaurant
12.2019 - 02.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Research Assistant

Earthwatch Institute
09.2022 - 09.2022
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.
  • Streamlined data management processes for increased efficiency and accuracy in research findings.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
  • Presented research findings at conferences, contributing to the advancement of the field.

Education

Bachelor of Environmental Science - Geography

Central Queensland University
Rockhampton, QLD
10.2025

Gladstone State High School
Gladstone, QLD
11.2022

Skills

  • Customer service
  • Active listening
  • Excellent communication
  • Interpersonal skills
  • POS System Operation
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Adaptable and Flexible

Accomplishments

Best Employee of the Year at Thai Classic Restaurant, 2022.

Most Helpful Employee of the Year at Thai Classic Restaurant, 2023.

Participant in Earthwatch Student Challenge, hosted by Jock McKenzie and Michelle Tripps, 2022.

Certification

Responsible service of alcohol (RSA), Queensland, issued on 21/01/2020, authorised by Leigh Csont from Online Express Training.

Additional Information

I work at the Thai Classic Restaurant during university holidays when I am back in Gladstone. Although, I am also still currently working at Bra N Things, I would love to experience another job as I am becoming more passionate in fashion, trends and clothes.

Timeline

Casual Sales Assistant

Bra N Things
07.2023 - Current

Research Assistant

Earthwatch Institute
09.2022 - 09.2022

Waitress

Thai Classic Restaurant
12.2019 - 02.2024

Bachelor of Environmental Science - Geography

Central Queensland University

Gladstone State High School

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Emmily Organ