Enyah Farmer
Salamander Bay
Summary
Im a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Nelson Bay Golf Club
2024.01 - 2024.05
- Handled phone inquiries courteously, directing calls to relevant personnel efficiently.
- Boosted membership retention with exceptional communication skills and personalized attention to members'' needs.
- Enhanced member experience by providing efficient and friendly customer service at the front desk.
- Processed payments accurately, ensuring timely billing for club services.
Restaurant Waiter
Magnolia
2023.10 - 2024.01
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
Ski Rental Technician
The Base
2022.06 - 2024.10
- Seasonal work in Jindabyne for the last 3 seasons.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Implemented rental asset processes and cleanliness standards.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Waitress/Bartender
Walhburgers
2023.03 - 2023.05
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Trained 3-4 new bartenders/ waiters on drink preparation, order taking, system operations and sanitation protocol.
Bartender
Cross Promotion
2023.04 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up glassware, liquor and other necessary supplies for special events.
- Worked at Bluesfest 2023
- Worked Groove in the moo Sunshine Coast 2023
Bartender
Saltwater
2023.01 - 2023.03
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Sales Assistant
SportsPower
2018.08 - 2023.03
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability.
- Opened new merchandise and stocked sales floor racks and shelves.
- Built relationships with customers and community to promote long term business growth.
Barista
Geejayys
2022.12 - 2023.02
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
Education
High School Diploma -
Tomaree High School
Salamander Bay, NSW10.2021
Screen And Media - Screen And Media
Tafe
Newcastle, NSW09.2021
Skills
- Im hard and skilled worker who has experience in/with.
- High-Volume Environments
- Sales Expertise
- Food Preparation and Safety
- Coffee Machinery
- Liquor, Beer and Wine Knowledge
- Adapt to Diverse Groups
- Retail Store Operations
- Sales and Marketing
Certification
- RSA Competency card
- Barista Qualification
- White card
Hobbies
Painting/Drawing
Playing hockey
Snowboarding
Swimming
Additional Information
I am looking for a job that i will be able to learn and grow from, while also trying to bring something new into the work environment.
References
Aaron Lambert Owner of The Base Ski Hire Jindabyne
PH: 0414478304 Email:
Kylie Phillip owner of Saltwater
PH: 0415464944 Email: enquiries@saltwaterfingalbay.com.au
Oonagh Currie owner of At your place catering
PH: 0423835241 Email: oonaghcurrie70@gmail.com
Timeline
Receptionist
Nelson Bay Golf Club
2024.01 - 2024.05
Restaurant Waiter
Magnolia
2023.10 - 2024.01
Bartender
Cross Promotion
2023.04 - Current
Waitress/Bartender
Walhburgers
2023.03 - 2023.05
Bartender
Saltwater
2023.01 - 2023.03
Barista
Geejayys
2022.12 - 2023.02
Ski Rental Technician
The Base
2022.06 - 2024.10
Sales Assistant
SportsPower
2018.08 - 2023.03
High School Diploma -
Tomaree High School
Screen And Media - Screen And Media
Tafe
- RSA Competency card
- Barista Qualification
- White card
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