Giuseppe Leonello
Melbourne
Summary
Aspiring psychology professional with a solid foundation in psychological theories and practices, complemented by years of practical experience in retail management and customer service. Skilled in interpersonal communication, team leadership, and problem-solving. I am eager to apply academic knowledge and gain hands-on experience through the PSY3PFP program at La Trobe University. Passionate about advancing mental health awareness and fostering positive change in diverse communities.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
2IC Manager (Full-Time)
Chemist Warehouse
8 2019 - 6 2024
- Conducted employee training sessions to educate 10-15 employees on products and company policies
- Accomplished multiple tasks within established timeframes
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Able to EDLP and Ticket
- Able to order stock and keep neat.
Sales Representative (Full-Time)
Carbon Savers
05.2022 - 07.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Exceeded goals for new accounts in single sales cycle
- Enhanced marketing and sales strategies to increase profitability
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Assistant Mechanic (Part-Time)
Graham Gould Motors
01.2015 - 11.2017
- Conducted routine oil changes, tire rotations, fluid replacements and bulb changes
- Promoted shop safety by cleaning work areas and removing hazardous materials
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements
- Assessed vehicle maintenance status and completed needed service
- Served customers and followed outlined steps of service.
Trainee (Work Experience)
Target
05.2014 - 05.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
Education
Bachelor of Psychology -
La Trobe University
Bundoora, Vic 04.2001 - 2025.05
Advanced Diploma of Screen and Media: Film Studies - undefined
Melbourne Polytechnic
Collingwood, VICCertificate IV in Film and Television: Film and Television - undefined
Melbourne Polytechnic
Melbourne, VICHigh School Diploma: VCAL - undefined
Loyola College
Watsonia, VICCertificate IV in Business - undefined
Loyola College
Watsonia, VICCertificate 1-IV in Automotive - undefined
Greensborough College
Greensborough, VICCertificate 2 in Small Business -
Ripponlea Institute
Melbourne, VIC 04.2001 -
Skills
Strong understanding of psychological theories and practices
Customer Relations
Operations Management
Team Leadership
Staff Development
Research and data analysis skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Customer service and sales expertise
Problem-solving and critical thinking
Risk Management
Excellent interpersonal and communication skills
Strong understanding of psychological theories and practices
Certification
Working with Children Check (WWCC)
Timeline
Sales Representative (Full-Time)
Carbon Savers
05.2022 - 07.2022
Assistant Mechanic (Part-Time)
Graham Gould Motors
01.2015 - 11.2017
Trainee (Work Experience)
Target
05.2014 - 05.2014
Bachelor of Psychology -
La Trobe University
04.2001 - 2025.05
Certificate 2 in Small Business -
Ripponlea Institute
04.2001 -
2IC Manager (Full-Time)
Chemist Warehouse
8 2019 - 6 2024
Advanced Diploma of Screen and Media: Film Studies - undefined
Melbourne Polytechnic
Certificate IV in Film and Television: Film and Television - undefined
Melbourne Polytechnic
High School Diploma: VCAL - undefined
Loyola College
Certificate IV in Business - undefined
Loyola College
Certificate 1-IV in Automotive - undefined
Greensborough College
Similar Profiles
Darcy SheffieldDarcy Sheffield
Pharmacy Assistant at Chemist WarehousePharmacy Assistant at Chemist Warehouse
Suvimon NitayawanSuvimon Nitayawan
Retail Sales Assistant at Chemist WarehouseRetail Sales Assistant at Chemist Warehouse
Yejin ChoYejin Cho
Pharmacist Assistant at Chemist WarehousePharmacist Assistant at Chemist Warehouse
Sandra YousifSandra Yousif
Online Operations Coordinator at Chemist Warehouse Head OfficeOnline Operations Coordinator at Chemist Warehouse Head Office
Dana MynardDana Mynard
Event Manager at Spirited EventsEvent Manager at Spirited Events