Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Fifita

Rhodes,NSW

Summary

Experienced production line supervisor, salesperson, and metal sheet worker with a focus on efficiency and consistent results. Skilled in multiple industries including retail, metal, and butchery. Thrives in independent work environments and consistently exceeds expectations. A quick learner motivated to continuously learn and grow. Possesses extensive knowledge as a proficient shift manager, including scheduling, money handling, and team management. Capable of handling all aspects of operations with ease. Eager to advance professionally into more challenging roles. A strong leader and problem-solver committed to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leadership, motivation, excellent customer relations, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Relieving Shift Manager

Aldi
04.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.

SHEET METAL WORKER

Nepean Building and Infastructure
03.2020 - 11.2020
  • Worked with anvils, blocks, and other forms to galvanise rusty metal material
  • Worked with degrees of up to 200C utilising heavy and appropriate PPE
  • Identified workstation safety issues and promptly notified management for assistance with intervention and resolution
  • Maintained good housekeeping practices and observed safety program requirements in a fast-paced environment
  • Ensured packages contained correct products and supplies before completing packaging processes then wrapped pallets.

SALESMAN

ASICS
12.2018 - 03.2020
  • Helped high profile customers find desired items and sizes by closely supporting each person throughout the buying process
  • Educated customers about product construction and the pros and cons of features for personalised sales
  • Learned brands and different models focused on the market segment
  • Utilized POS systems effectively to process customer orders and transactions
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.

BUTCHER & PRODUCTION SUPERVISOR

BE Campbell
12.2015 - 02.2018
  • Cut, trimmed, boned, tied, and ground meats mainly Pork
  • Forecasted manpower requirements based on daily workload and company targets
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Maintained positive working relationships with customers, team members, and leadership.

SALES ASSISTANT

SKECHERS
07.2014 - 11.2015
  • Identified and qualified customer needs developed sales strategies, negotiated profitable projects with an 85% success rate
  • Consistently hit and exceeded sales goals by 20%
  • Reinvented how the team interacts with prospective clients by developing an innovative and creative sales pitch that was implemented into sales team strategy in 2017
  • Helped customers select optimal footwear based on personal histories and planned uses.

SUPERVISOR

Nj Investments
08.2012 - 03.2014
  • Engaged with customers in a sincere and friendly manner
  • Demonstrated genuine hospitality while greeting and establishing rapport with customers and team members
  • Created a culture of continuous improvement, inspiring employees to take action to solve problems
  • Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals.

Education

MASTERS OF MUSIC - MUSIC PRODUCTION -

JMC Academy
Sydney CBD, NSW
10.2022

ASSOCIATE OF MUSIC - CONTEMPORARY PERFORMANCE AND MUSIC -

JMC Academy
Sydney CBD, NSW
11.2012

HIGH SCHOOL DIPLOMA -

Fairfield HIgh School
Fairfield, NSW
11.2011

Skills

Customer Service

Opening and closing procedures

Staff Motivation

Excellence

Training and development

Excellent Communication Skills

Sales Experience

Goal-Oriented

Superior Organisation Ability

Cash Handling

Employee Training

Customer service focus

Decision-Making

Timeline

Relieving Shift Manager

Aldi
04.2021 - Current

SHEET METAL WORKER

Nepean Building and Infastructure
03.2020 - 11.2020

SALESMAN

ASICS
12.2018 - 03.2020

BUTCHER & PRODUCTION SUPERVISOR

BE Campbell
12.2015 - 02.2018

SALES ASSISTANT

SKECHERS
07.2014 - 11.2015

SUPERVISOR

Nj Investments
08.2012 - 03.2014

MASTERS OF MUSIC - MUSIC PRODUCTION -

JMC Academy

ASSOCIATE OF MUSIC - CONTEMPORARY PERFORMANCE AND MUSIC -

JMC Academy

HIGH SCHOOL DIPLOMA -

Fairfield HIgh School

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Eric Fifita