Evan Couwenberg
Geelong,VIC
Summary
Highly skilled professional with a strong background in customer service, ready to excel in leadership roles within dynamic environments. Focus on team collaboration enables adaptation to changing needs with ease. Expertise in staff coordination, conflict resolution, and operational efficiency drive organizational success. Reliability and results-driven approach have earned recognition, fostering a positive work environment and consistently achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Relieving Shift Manager
ALDI
01.2022 - 01.2025
- Supervised daily store operations, ensuring smooth workflow and staff efficiency.
- Provided leadership, training, and support to team members to enhance performance.
- Managed inventory control, merchandising, and customer service to meet business objectives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Store Assistant
ALDI
01.2021 - 01.2022
- Assisted customers with inquiries, purchases, and issue resolution.
- Operated registers and handled transactions with accuracy and efficiency.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed/ensuring proper product presentation.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
Crew Member
McDonald's
01.2019 - 01.2020
- Worked front counter, drive-thru and other areas.
- Delivered fast and high-quality service in a high-pressure environment.
- Handled customer interactions with professionalism and problem-solving skills.
- Maintained store cleanliness and adhered to food safety standards.
Education
Year 11 Completion -
Bacchus Marsh College
01-2020
Skills
- Accurate Data Entry
- Effective Listening
- Computer proficiency
- Effective Call Handling
- Analytical Decision-Making
- Customer Service Expertise
- Quality Assurance Oversight
- Effective Complaint Management
- Accurate Cash Transactions
- Product knowledge
Leadership & Community Involvement
- Basketball Coach (U17s) - 2024
- Sports Captain - Bacchus Marsh College, 2020
- Year 7 Highschool Basketball Coach - 2019
Timeline
Relieving Shift Manager
ALDI
01.2022 - 01.2025
Store Assistant
ALDI
01.2021 - 01.2022
Crew Member
McDonald's
01.2019 - 01.2020
Year 11 Completion -
Bacchus Marsh College
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