Summary
Overview
Work History
Education
Skills
Timeline
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Eric Lay

Delahey,VIC

Summary

Dedicated retail professional with over 8 years of experience at Coles Keilor, demonstrating exceptional customer service skills and expertise in packing and inventory management. Proven track record of providing top-notch service and contributing to team success. Experienced in assuming leadership roles as duty and department manager.

Transitioned into warehousing with 2+ years of experience, excelling in picking/packing operations and warehouse assistance duties such as unloading containers, stacking pallets, and inventory management utilizing WMS (Warehouse Management System). Possess a strong work ethic, attention to detail, and a commitment to achieving organizational objectives.

Overview

9
9
years of professional experience

Work History

Senior Retail Assistant

Coles Supermarket
10.2016 - Current
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance.
  • Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
  • Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
  • Supported store manager in various administrative tasks such as scheduling staff shifts.
  • Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
  • Demonstrated strong leadership skills in managing team performance, setting goals, and providing constructive feedback.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Warehouse Worker

Echt Apparel
12.2019 - 10.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 20 kilograms.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.

Education

High School Diploma -

Taylors Lakes Secondary College
Taylors Lakes
12-2018

Skills

  • Store operations
  • Promotional planning
  • Teamwork
  • Problem-solving
  • Time management
  • Organizational skills
  • Willingness to learn
  • Team leadership

Timeline

Warehouse Worker

Echt Apparel
12.2019 - 10.2022

Senior Retail Assistant

Coles Supermarket
10.2016 - Current

High School Diploma -

Taylors Lakes Secondary College

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Eric Lay