ERICA MUSCAT
marayong
Summary
Passionate Beauty, dermal & laser Therapist that strives to make clients look and feel their best. Experienced in delivering exceptional customer service, able to offer a wide range of skin, laser and beauty treatments specializing in laser and dermal treatments. I am a welcoming and confident personality with excellent communication skills and a desire to exceed client expectations.
Overview
7
7
years of professional experience
Work History
Skin and laser therapist
EVOLUTION LASER CLINIC
10.2023 - Current
- Perform laser hair removal procedures with Candela machines
- Performed a variety of facial treatments including skin needling, chemical peels, hydro dermabrasion & microdermabrasion, catering to individual skin types and concerns
- Conducted skin analyses to assess clients' needs and recommended suitable products and treatments
- Educated clients on skin conditions, treatments and products to grow sales
- Greeted and assisted clients, trained in reception & admin, answering enquiries regarding services & bookings, rescheduling appointments, processing payments, answered emails and phone calls.
Beauty therapist
URBAN SPA
06.2023 - 10.2023
- Performing spa treatments such as facials, massages, dermal treatments and body treatments on clients at a high standard
- Demonstrate and educate clients on how to correctly use skin care products and when to use at home correctly and efficiently
- Providing clients with the right at home skin care to help with their skin needs and concerns
- Able to perform and time manage multiple treatments on a single client
- Developed a strong relationship with clients ensuring they are always comfortable and have the best experience possible
- Extensive knowledge of beauty trends and skincare products
- Trained in dermal treatments including HIFU, IPL, skin needling, hydrodermabrasion, microdermabrasion, chemical peels, laser hair removal
- Beauty services of waxing, tinting, facial, massage, lash lift, body treatments, spray tanning
- Advising clients on the best treatment options for their skin type and creating custom catered treatment plans
- Providing excellent customer service to clients
- Maintaining a clean and organized work station
- Consulting with clients to determine their concerns, needs and expectations
- Giving in-depth skin analysis to help clients with their skin
- Achieving weekly and monthly KPI targets
- Thorough product recommendations.
- Trained in reception and desk/ admin duties
Duty manager
SAN CHURRO
03.2022 - 10.2023
- Delegating tasks to team members and resolving problems that occur during shift
- Training and assisting crew members
- Assisting the store manager in general duties
- Stocking inventory, and ensuring workplace cleanliness and WHS
- Organizing the cash register
- Coordinating employee responsibilities to improve efficiency and customer service
- Dealing with customers with exceptional customer service and resolving any complaints in the correct manner.
Grocery team member
COLES
11.2021 - 01.2023
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves as required
- Receive, open, unpack and issue sales floor merchandise
- Greeting and helping customers
- Meeting required deadlines
- Working effectively in team environments.
Crew trainer, Shift Supervisor
MCDONALDS
08.2017 - 12.2021
- Cashier/handling cash
- Delivering genuine, friendly customer service
- Training new crew members and having responsibility over crew when a shift supervisor is absent
- Coordinate shift schedules with managers and help develop training tasks for new employees
- Maintaining the highest quality of cleanliness whilst working in a fast-paced environment
- Kiosk and table delivery service
- Ensuring to follow and maintain all food safety procedures while handling and serving food
- Ability to problem solve in stressful situations putting the customer's needs first
- Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards
- Barista and cafe.
Childcare
HORSLEY KIDS EARLY CHILDHOOD CENTRE
05.2021 - 08.2021
- Responsibility of caring for children in a professional manner
- Patience with children whilst helping them develop essential life skills
- Problem-solving and active listening
- Cared for children ages 0-5
- Cleaned and sterilized equipment effectively due to daily use
- Effective communication skills with people of all ages, including students, parents, and coworkers
- Self-control and physical stamina in difficult situations
- Professional, respectful of confidentiality, mature, and trustworthy
- Personable with strong verbal and written communication skills.
Education
Diploma in Beauty Therapy SBH50121 -
Australian Academy of Beauty Therapy
01.2023
Diploma in Salon Management SHB50216 -
01.2023
AABT5022 Advanced Laser IPL and Dermal Therapies -
Australian Academy of Beauty & Laser
01.2023
YR 12 HSC graduate at Plumpton High School -
01.2020
Certificate II in Hospitality -
01.2020
Skills
- Customer Service
- Admin & reception
- Time Management
- Client consultation
- Treatment Planning
- Skin analysis
- Customer service abilities
- Product Demonstrations
Timeline
Skin and laser therapist
EVOLUTION LASER CLINIC
10.2023 - Current
Beauty therapist
URBAN SPA
06.2023 - 10.2023
Duty manager
SAN CHURRO
03.2022 - 10.2023
Grocery team member
COLES
11.2021 - 01.2023
Childcare
HORSLEY KIDS EARLY CHILDHOOD CENTRE
05.2021 - 08.2021
Crew trainer, Shift Supervisor
MCDONALDS
08.2017 - 12.2021
Diploma in Salon Management SHB50216 -
AABT5022 Advanced Laser IPL and Dermal Therapies -
Australian Academy of Beauty & Laser
YR 12 HSC graduate at Plumpton High School -
Certificate II in Hospitality -
Diploma in Beauty Therapy SBH50121 -
Australian Academy of Beauty Therapy
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