Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Erica Peterson

Uralla,NSW

Summary

Dynamic retail professional with a proven track record at Season's of New England and Little Birdy Uralla, excelling in customer service and accurate cash handling. Known for cultivating strong relationships and enhancing client satisfaction through effective communication and a friendly demeanor. Passionate about animals, bringing a caring approach to every interaction.

Overview

9
9
years of professional experience

Work History

Retail Assistant

Season's of New England
Uralla, NSW
10.2022 - Current
  • Delivered high-quality customer service to enhance client satisfaction.
  • Received and packed online orders to ensure accuracy and quality standards.
  • Cleaned and organised shop to optimise product presentation.

Retail Assistant

Little Birdy Uralla
Uralla, NSW
08.2022 - Current
  • Delivered high-quality, professional customer service to enhance client satisfaction.
  • Accurately processed payments using cash register, credit card machine, and POS system.
  • Monitored sales floor traffic to improve customer experience and address inquiries.
  • Managed customer complaints efficiently, implementing effective resolutions.
  • Cultivated strong relationships with shop owners within Little Birdy.
  • Collaborated with team members to ensure seamless operations and service delivery.

OfficeGeneral Helper and Cleaner

Go Create NewEngland
Kentucky, NSW
01.2017 - 12.2019
  • Served food hygienically to ensure customer safety and satisfaction.
  • Organized art materials for seamless workshop execution.
  • Emailing clients with essential information and requirements regarding art workshops.
  • Handled payments for workshops both online and in person.

Education

Certificate 3 Retail

TAFE NSW
NSW
12-1999

Armidale High School
Armidale
01-1997

Skills

  • Excellent Customer service
  • Accurate Cash handling
  • Cleanliness and merchandising experience
  • Effective communication with customers and fellow colleagues
  • Friendly and caring demeanor
  • Lifelong love of animals and experience in owning a range of animals

Affiliations

  • I am the 2025 president of the Rocky River Public School P&C, and I have been on the executive committee for the last 9 years
  • I am the proud mother of three daughters. I was a stay-at-home mother for our children's early years and am honoured to have spent time with them.

Timeline

Retail Assistant

Season's of New England
10.2022 - Current

Retail Assistant

Little Birdy Uralla
08.2022 - Current

OfficeGeneral Helper and Cleaner

Go Create NewEngland
01.2017 - 12.2019

Certificate 3 Retail

TAFE NSW

Armidale High School

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Erica Peterson