Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Erica Richards

Casino,NSW

Summary

Compassionate Support Worker with experience in providing emotional and physical support to individuals with disabilities or health concerns. Strengths include strong interpersonal skills, ability to adapt to different situations, and knowledge of care procedures. Have consistently provided comfort and safety to clients while promoting independence and well-being.

Overview

4
4
years of professional experience

Work History

NDIS Support Worker

24Kare
Casino, NSW
02.2024 - Current
  • Provided emotional and practical support to vulnerable adults and children.
  • Assisted clients with personal care, such as showering and dressing.
  • Supported clients with household tasks, including meal preparation, cleaning and laundry, to maintain a clean and safe living environment.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Developed positive relationships with clients, and maintained professional boundaries at all times.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Administered medication as prescribed and maintained accurate records of clients' medication schedules.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.

Waitress

Casino RSM Club
Casino, NSW
10.2022 - 03.2024
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Kitchen Hand

McDonalds
Casino, NSW
09.2021 - 10.2022
  • Communicated effectively with fellow staff members regarding customer complaints or feedback.
  • Checked expiration dates on products prior to stocking shelves or serving customers.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Followed all health department guidelines for safe food handling practices.
  • Operated cash register to process customer payments accurately and efficiently.
  • Operated deep fryer machines safely following safety guidelines.
  • Prepared a variety of food items according to customer orders or restaurant recipes.
  • Checked the quality of raw and cooked foods to ensure that standards were met.
  • Cleaned kitchen equipment and surfaces, including grills, fryers, and other cooking equipment.
  • Performed closing duties such as restocking items, cleaning appliances and counters.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained a clean and organised work environment, including cleaning coffee machines, countertops, and seating areas.

Education

Bachelor of Nursing -

Southern Cross University
NSW
01-2027

High School Diploma -

St Mary's Catholic College
Casino
09-2024

Skills

  • Patient care
  • Medication administration
  • Customer service
  • Conflict resolution
  • Empathy and patience
  • First aid and CPR
  • Teamwork and collaboration

Affiliations

  • Soccer
  • Reading
  • Going to the beach
  • Spending time with friends and family

Accomplishments

  • Vice captain at St. Mary's Catholic College, Casino

References

References available upon request.

Timeline

NDIS Support Worker

24Kare
02.2024 - Current

Waitress

Casino RSM Club
10.2022 - 03.2024

Kitchen Hand

McDonalds
09.2021 - 10.2022

Bachelor of Nursing -

Southern Cross University

High School Diploma -

St Mary's Catholic College

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Erica Richards