Stacey Gardiner
Scarborough,QLD
Summary
Compassionate support worker with a background in disability care, community access, and employment services. Known for active listening, reliable client support, and accurate care records, with a strong focus on dignity, trust, and daily living assistance. Brings experience across personal care, transport, household support, and person-centred engagement.
Overview
17
17
years of professional experience
Work History
NDIS SUPPORT WORKER
PRO-S SERVICES (ABN)
REDCLIFFE, 4020
08.2023 - Current
- Supported residents with personal care and daily living needs.
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Assisted client with personal hygiene, mobility and transportation.
- Promoted independence by providing assistance during daily activities.
- Coordinated with healthcare professionals, including nurses, doctors, and dietitians, to ensure comprehensive and personalized care.
- Provided support for physical, emotional and social needs of clients.
- Established effective patient communication to develop positive relationships.
- Provided emotional and practical support to elderly clients in their homes, enhancing quality of life and well-being.
- Recorded care notes and completed routine handover updates.
- Maintained cleanliness in rooms, equipment, and shared areas.
- Escorted clients to appointments and community activities.
- Provided timely reminders for patient medication administration.
- Planned and prepared daily client meals to conform with specific dietary requirements.
- Recorded patient vital signs for medical review.
- Maintained communication with families regarding the progress of their loved ones.
- Monitored medication administration schedules and assisted medication reminders.
- Kept detailed records related to client interactions, services provided, and medications administered for documentation purposes.
- Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
- Worked with patient to create a grocery list and purchase groceries while adhering to patient expectations.
- Facilitated group activities aimed at providing an enjoyable experience for all participants.
- Transported clients to medical appointments and other necessary errands.
- Researched resources available within the community to help meet the needs of clients.
- Educated family members on how best to support their loved one's health needs.
- Followed care plan and directions to administer medications.
- Facilitated personal hygiene by providing bathing assistance., dressing and personal care needs.
- Assisted clients in maintaining mobility to enhance independence and safety, and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved patient outlook and daily living through compassionate care.
- Transported clients to essential appointments and errands for convenience. to shop for groceries, attend doctor appointments and run errands.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Accompanied clients to doctors' offices or other trips outside the home.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Transported clients to appointments, programs, and community outings.
- Supported clients with daily routines and personal care across Moreton Bay settings.
- Accompanied individuals on outings to promote independence and integration into the community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Tracked and reported clients' progress based on observations and conversations.
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Leveraged a database management system to track and report service hours, details of activities and progress on goals.
NDIS CLEANER | INDEPENDENT CONTRACTOR |Humming
Humming Home Services - Cleaning and Gardening (Formerly Cherubs In The Home QLD)
Brisbane, QLD
12.2022 - 05.2026
- Provided cleaning services to customer locations, ensuring timely completion.
- Accompanied clients to doctors' offices or on other trips outside the home.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Effectively managed time to complete all cleaning tasks ahead of deadlines.
- Cleaned hardwood, laminate, ceramic, vinyl, glass, and wood surfaces.
- Achieved spotless surfaces through thorough dusting, sweeping, vacuuming, and mopping.
- Disinfected and cleaned bathrooms to maintain sanitary facilities.
- Relocated furniture, including beds and sofas, to thoroughly clean baseboards and reach hidden dust and dirt.
- Applied chemicals while following safety protocols and procedures to prevent burns and injuries.
- Followed professional house cleaning checklists.
- Prepared and submitted invoices to the customer and employer.
- Reported concerns to the nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Researched resources available within the community to help meet the needs of clients.
- Supported daily living tasks for residents in residential care settings.
- Assisted with bathing, dressing, grooming, and personal hygiene care.
- Monitored resident well-being and reported changes to senior care staff.
- Prepared meals and supported safe mealtime assistance for residents.
- Recorded care notes and updated daily resident service logs.
- Followed care plans, safety procedures, and infection control standards.
- Provided companionship and emotional support during resident visits and activities.
- Provided support for physical, emotional and social needs of clients.
- Established effective patient communication to develop positive relationships.
- Provided emotional and practical support to elderly clients in their homes.
- Encouraged independence while providing assistance when needed.
- Assisted client with personal hygiene, mobility and transportation.
- Communicated with families and care teams about resident needs and concerns.
- Coordinated with other healthcare professionals, including nurses, doctors, dietitians, in order to ensure comprehensive care.
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Maintained safe and clean environment for a client by performing light housekeeping and laundry.
- Provided timely reminders for patient medication administration.
- Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
- Ensured that client safety was maintained through regular home visits.
- Recorded patient vital signs for medical review.
- Monitored medication administration schedules and assisted with medication reminders.
- Kept detailed records related to client interactions, services provided, and medications administered for documentation purposes.
- Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
- Worked with patient to create a grocery list and purchase groceries while adhering to patient expectations.
- Facilitated group activities aimed at providing an enjoyable experience for all participants.
- Transported clients to medical appointments and other necessary errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transfer techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Improved patient outlook and daily living through compassionate care.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Administered prescribed medications under direction from the physician.
- Cared patients by washing and ironing laundry, cleaning or assisting with personal care.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Sanitized bathrooms, kitchens, and high-touch surfaces using approved cleaning products.
- Vacuumed, mopped, and dusted living areas to maintain tidy home spaces
- Cleaned homes for Humming Home Services, following client instructions and checklists.
- Collected rubbish and replaced liners, keeping waste areas clean and organized.
- Replenished cleaning supplies and promptly informed supervisors about inventory shortages to ensure uninterrupted service.
- Followed safety procedures when handling chemicals, equipment, and delicate household items.
- Supported gardening tasks by clearing outdoor debris and tidying entry areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Regularly monitored inventory levels of cleaning products to guarantee sufficient supplies for effective cleaning operations.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed safety processes for all manual and electric cleaning equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Emptied trash cans and replaced liners.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Provided assistance with laundry services when needed.
- Swept sidewalks and driveways of debris.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored supply levels and requested new items to maintain completion of daily cleaning tasks.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Monitored building security and safety by locking doors or avoiding hazards.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Disposed rubbish, garden clippings, and household waste safely.
- Sanitised surfaces, fixtures, and high-touch areas using approved cleaning products.
- Managed quality control and maintained a high level of customer satisfaction.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Maintained relationships with existing customers while seeking new ones.
OUTCOMES TRACKER
MAX EMPLOYMET
07.2017 - 08.2022
- Exercised leadership capabilities by successfully motivating and inspiring others
- Identified issues, analyzed information and provided solutions to problems
- Identified barriers and issues to guide clients toward achieving long-term sustainable employment.
- Provided targeted post-placement support to enhance client engagement in employment opportunities.
- Obtained documentary evidence required to support employment and education (4wk, 12wk and 26wk outcomes)
- Consistently achieved and exceeded monthly KPIs
- Ensured all deadlines are met in relation to End of Month/Quarter and Star Rating Milestones
- Liaised with operational staff and management to ensure long term employment is achieved
- Monitored staffing assignments daily to ensure accurate records. and candidate activity across MAX EMPLOYMENT records.
- Monitored placement status and updated daily tracking logs.
- Coordinated with recruiters on schedule changes and open positions.
- Analyzed reports to identify discrepancies and ensure data integrity. to identify missing data and record errors.
- Communicated tracking updates to internal teams and external contacts.
- Maintained confidential employment files and document organization.
- Assisted in developing strategies for improving tracking accuracy, efficiency and overall performance.
- Worked closely with management to ensure that projects stayed on track and met their goals within budget constraints.
- Managed multiple projects concurrently while ensuring timely completion of all deliverables.
- Performed quality assurance checks to ensure data accuracy throughout the tracking process.
- Conducted regular meetings with stakeholders to review project status and identify any issues or areas for improvement.
- Coordinated communication among teams to streamline project collaboration and ensure alignment on goals.
- Formulated strategies for streamlining workflow processes related to the tracking system.
- Developed and implemented tracking systems to monitor progress on projects.
- Maintained accurate records of all project-related activities, tasks and deadlines.
- Provided technical support during implementation of new tracking software applications or platforms.
- Created detailed documentation regarding processes related to tracking operations.
- Collaborated with other departments to coordinate cross-functional activities related to tracking initiatives.
- Analyzed project performance data to identify trends and provide recommendations for future improvements.
- Ensured compliance with industry standards when implementing new protocols or procedures related to tracking operations.
- Produced reports to summarize project metrics and facilitate decision-making. and provided analysis of project metrics, including cost, timelines and resources used.
- Identified potential risks associated with each project and developed mitigation plans accordingly.
- Provided customers with weather reports and forecasts and compiled summaries and reviews.
- Used computer modeling applications to help make long- and short-range weather predictions.
PLACEMENT CONSULTANT
MAX EMPLOYMENT
11.2014 - 07.2015
- Delivered efficient and effective assistance and advice to clients. Assisted clients to identify and achieve their employment and educational requirements and goals
- Connected clients with internal and external stakeholders in obtaining sustainable work
- Achieved key performance indicators across multiple service areas. including targets, outcomes, claims and all service requirements
- Monitored and audited client files to ensure documentation met contractual standards; marketed clients and built employer relationships for ongoing referrals.
- Identified and recruited candidates for various client vacancies. for MAX EMPLOYMENT client vacancies
- Matched applicant skills with placement opportunities
- Coordinated interview schedules between employers and candidates
- Maintained candidate records and placement database entries
- Advised job seekers on resumes and interview preparation
- Assisted human resources through prescreening and interviewing of potential employees.
- Prepared placement paperwork and employer documentation
- Counseled students in career planning, job placement and academic goals.
- Developed recruitment strategies that effectively attracted qualified candidates.
- Organised assessment days to evaluate candidate's skill set and aptitude in a competitive environment.
- Created detailed reports on recruitment activities, successes and areas for improvement.
- Monitored social media accounts for potential candidates who could fill current openings.
- Managed candidate sourcing for MAX Employment placement pipeline.
- Screened applicants against client role requirements and workforce needs.
- Conducted interviews for job readiness and skills alignment.
- Organized referrals and appointments for client placements., appointments, and placement documentation.
- Built relationships with employers, recruiters, and job seekers.
- Guided candidates through the onboarding and employment process steps.
- Conducted in-depth interviews with shortlisted candidates to evaluate suitability for specific job roles.
- Collaborated with internal teams such as HR departments to ensure compliance with relevant legislation when recruiting staff members.
- Provided advice and guidance on career opportunities, salary expectations and CV preparation to potential candidates.
- Reviewed applications received from prospective candidates against set criteria before passing them onto line managers for further consideration.
- Managed the entire recruitment process from initial contact through to finalizing offers of employment.
- Provided feedback regarding unsuccessful applications in a timely manner.
- Maintained an ongoing database of qualified professionals who may be suitable for future positions.
- Attended networking events or conferences related to recruitment practices in order to build contacts and generate leads.
- Maintained accurate records of all placements, including CVs, interview notes and job descriptions.
- Hosted open days or careers fairs at universities or schools to promote available roles within the organization.
- Helped clients with job placement, job search classes and employment contacts.
- Liaised with external recruiters to identify suitable vacancies within the organization's industry sector.
- Advertised vacancies using online job boards, social media channels or through direct approaches.
- Negotiated employment contracts between employers and successful applicants.
- Assisted new recruits during induction processes by providing information about company policies, benefits packages and training courses.
- Conducted recruitment and hiring processes for new employees. and processed hiring-related paperwork.
- Managed onboarding activities, including background checks and medical exams.
- Researched labor markets to keep up-to-date with trends in salaries, skills shortages and other related topics.
- Sourced, qualified and conducted screening interviews with job candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
EMPLOYMENT ADVISOR
BUSY AT WORK
09.2013 - 11.2014
- Promoted clients' services to potential employers to create job opportunities. and building employer relationships. Experienced in managing caseload of all clients from different capabilities
- Assisting with job search activities, facilitation of in-house training programs and job clubs
- Supported and referred to local community programs to address barriers to employment
- Successfully matched clients with suitable job opportunities based on their skills and interests. into employment ensuring sustainability
- Able to understand & retain contractual guidelines and policies
- Advised jobseekers on apprenticeships, traineeships, and employment pathways through BUSY At Work.
- Coordinated employer referrals for recruitment, placements, and candidate matching.
- Managed case notes, client records, and compliance documentation accurately.
- Supported disadvantaged clients with career guidance, resume help, and interview preparation.
- Liaised with employers, schools, and training providers on placement arrangements.
- Monitored participant progress through BUSY At Work employment programs.
- Assessed client needs and recommended suitable training and support services.
- Delivered customer service to jobseekers, employers, and community partners.
- Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
- Maintained continual communication with recruiters regarding job seekers and recruiting process.
- Developed partnerships with employers in order to create new placement opportunities.
- Counselled individuals on their rights, obligations and entitlements as an employee or employer.
- Organized workshops to enhance client's understanding of the labor market.
- Attended networking events in order to build relationships with potential employers.
- Delivered presentations about available employment services to local agencies, schools and other stakeholders.
- Monitored progress of clients after placement into jobs and provided follow-up support.
- Reviewed existing policies, procedures and practices relating to recruitment processes.
- Provided guidance on career exploration, job search techniques and interviewing skills.
- Guided clients in writing resumes, cover letters, and job applications to enhance job search success.
- Advised clients on how best to utilize online resources such as social media platforms for job searches.
- Compiled reports outlining program activities, outcomes and successes for management review.
- Documented all client interactions in a database system to ensure compliance and continuity of care.
- Collaborated with employers to secure suitable placements for clients.
- Assessed client's employability skills and developed training plans accordingly.
- Launched internal postings and marketing alongside online employment postings.
- Facilitated meetings between employers and prospective employees.
- Facilitated group counselling sessions related to job searching strategies.
- Provided support throughout the onboarding process including orientation sessions.
- Collaborated with local community organizations to promote and expand access to employment services.
- Assisted clients who were facing difficulties in their current roles by providing advice and referral options.
- Developed individualized action plans tailored to each client's unique needs and goals.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Conducted in-depth interviews with job seekers to understand their career goals and skills.
- Monitored clients' progress in securing employment and adjusted plans as necessary.
- Created and maintained a database of clients' employment preferences and outcomes.
- Assisted clients in completing job applications and preparing for job interviews.
- Utilized labor market information to advise clients on current job trends and opportunities.
- Developed professional relationships with local businesses to secure employment opportunities for clients.
- Facilitated workshops on resume writing, interview techniques, and job search strategies.
- Assisted clients in addressing barriers to employment, such as transportation or childcare.
- Collaborated with employers to identify job openings and arranged interviews for clients.
- Provided career counseling and guidance to clients considering career changes.
- Developed individual employment plans tailored to clients' needs and career objectives.
- Prepared and delivered presentations to community groups about employment services.
- Updated job search materials and resources to reflect current market conditions and trends.
- Maintained active job listings and matched clients with potential employment opportunities.
- Provided ongoing support and coaching to clients throughout the job application process.
- Conducted follow-up meetings with clients to ensure job satisfaction and retention.
- Evaluated the effectiveness of employment programs and made recommendations for improvement.
- Compiled and reported on employment service metrics, such as placement rates and client satisfaction.
- Advocated on behalf of clients with employers, negotiating accommodations or flexible schedules.
- Designed and implemented job fairs and networking events for clients and employers.
- Hired employees and processed hiring-related paperwork.
- Sourced, qualified and conducted screening interviews with job candidates.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared or maintained employment records using a human resources management system software.
- Analyzed employment-related data and prepared reports.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Conducted exit interviews and completed employment termination paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
WORK FOR THE DOLE SUPERVISOR
CHALLENGE EMPLOYMENT & TRAINING
10.2010 - 07.2013
- Supervised project participants, providing tailored support and hands-on training to maximize engagement.
- Supervised participant support activities across challenge employment and training programs.
- Delegated and coordinated a workflow to ensure timely and professional outcomes for participants.
- Supported the development of Work Experience and Work-for-the-Dole activities.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coached staff on workplace support and job readiness practices.
- Resolved service issues with participants, employers, and community partners.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Streamlined workflow processes, reducing project completion times.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed strategies to improve team performance and productivity.
- Negotiated with suppliers to secure cost-effective resources.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed team of XX employees, ensuring high productivity and quality standards was met.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented new operational procedures, increasing efficiency.
- Assigned responsibilities to team members to ensure efficient task completion and alignment with project objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CAFE MANAGER
LAVAZZA CAFÉ
01.2015 - 01.2010
- Supervised cafe floor operations and supported daily service flow.
- Trained staff on POS use, drink standards, and guest service.
- Coordinated opening and closing procedures with team members.
- Managed inventory checks and restocked cafe supplies.
- Handled customer concerns and resolved service issues professionally.
- Assisted with staff scheduling and shift coverage planning.
- Enforced food safety standards and cleanliness routines.
- Supported manager with ordering, vendor communication, and store reports.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Formulated and implemented strategies that enhanced customer satisfaction and loyalty.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Engaged customers in conversations about menu items and preparation methods. and preparation methods with customers and suggested promotional items to increase sales.
- Collaborated with various departments to coordinate operations and enhance service delivery.
- Developed marketing plans in order to increase the cafe's visibility in the community.
- Identified areas where improvements could be made within the café environment.
- Inspected equipment regularly to ensure proper functioning and safety standards are met.
- Placed orders for required supplies to maintain optimal inventory levels. from suppliers when required.
- Conducted training sessions for new hires on operating procedures and policies.
- Provided guidance and support to employees in order to ensure efficient service delivery.
- Coordinated special events, including promotions and tastings, to attract new customers.
- Resolved conflicts between employees and customers efficiently.
- Attended regular meetings with the head chef to discuss menu changes or specials.
- Implemented procedures for cash handling, food preparation, storage.
- Assisted with managing daily café operations, including supervising staff and monitoring customer service.
- Evaluated performance of staff members during quarterly reviews.
- Monitored budget expenses to maintain financial integrity and accountability. to ensure adherence to financial goals.
- Ensured compliance with all safety regulations and health codes.
- Established weekly staff schedules aligned with business needs to optimize operations.
- Analyzed feedback from customers regarding menu items or services rendered.
- Managed day-to-day communications between management team and staff members.
- Reported to the kitchen manager before the start of the shift to receive the assigned station, daily specials and other pertinent information.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, set priorities and goals.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
CUSTOMER SERVICE ASSISTANT
REDCLIFFE CULTURAL CENTRE
REDCLIFFE, QLD
01.2010 - 01.2010
- Box Office & Administration Cafe, Restaurant and Ushering
- Resolved customer issues promptly, ensuring a positive experience through attentive and friendly service.
- Identified the needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Proposed ideas and solutions that improved team collaboration and effectiveness.
- Worked with team members to meet project deadlines and achieve shared objectives.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilize advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Organized and prioritized tasks to manage time effectively and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Certificate III - Business ADMINISITRATION
Queensland Tafe
01-2013
Skills
- Personal care
- Medication administration
- Transportationeminders
- Patient care
- Vital signs
- Care planning
- Care delivery
- Care records
- Community integration
- Indirect patient care
- Case management
- Disability support
- Community access
- Community engagement
- Analytical thinking
- Care records
- Safety protocols
- Rapport buildingty requirements
- Emergency response
- First aid and CPR
- Analytical thinking
- Charting documentation
- Report writing
- Patient assessments
- Behavioral support
- Nutrition support
- Nutrition
- Therapeutic activities
- Integration support
- Advocacy support
- Holistic care
- Effective communication
- Case management
- Active listening
- Attention to detail
- Time management
- Conflict resolution
- Empathy and patience
- Adaptability and flexibility
- Positive reinforcement
- Cultural awareness
- Disability awareness
- Social integration support
- Nutrition
- Safety protocols
- Health and safety requirements
- Patient assessments
- Transportation
- Behavioral support
About ME!! Skills and abilities
I like to engage in activities where I can assist my clients or even encourage them t do such thing's like, art therapy, cooking, baking, walking, swimming working out, yoga and thai chi, gardening, reading, basking in the sun, listening to music and attending other arts and crafts activities available in the community eg. library.
Education & Certification
- First a and CPR | 026
- Ye(working with Disability & Elderly | 2022 |
- Blue card (working with CHILDREN | 2022
- Certificate II in Active Volunteering | 2010 | Moreton bay regional council
Timeline
NDIS SUPPORT WORKER
PRO-S SERVICES (ABN)
08.2023 - Current
NDIS CLEANER | INDEPENDENT CONTRACTOR |Humming
Humming Home Services - Cleaning and Gardening (Formerly Cherubs In The Home QLD)
12.2022 - 05.2026
OUTCOMES TRACKER
MAX EMPLOYMET
07.2017 - 08.2022
CAFE MANAGER
LAVAZZA CAFÉ
01.2015 - 01.2010
PLACEMENT CONSULTANT
MAX EMPLOYMENT
11.2014 - 07.2015
EMPLOYMENT ADVISOR
BUSY AT WORK
09.2013 - 11.2014
WORK FOR THE DOLE SUPERVISOR
CHALLENGE EMPLOYMENT & TRAINING
10.2010 - 07.2013
CUSTOMER SERVICE ASSISTANT
REDCLIFFE CULTURAL CENTRE
01.2010 - 01.2010
Certificate III - Business ADMINISITRATION
Queensland Tafe