Erik Slof
Kirup,WA
Summary
Dynamic professional with extensive experience at Coles Supermarket, excelling in roles from Team Member to Relief Duty Manager. Demonstrated expertise in customer service and team supervision, alongside proficiency in 2D Drafting (AutoCAD/Microstation). Achieved significant improvements in staff scheduling efficiency and customer satisfaction, leveraging strong time management and technical skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Relief Duty Manager
Coles Supermarket
04.2024 - Current
- Filled the role of duty manager when required due to leave and other oblagatiuons
- Supported contractors after hours work.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolutions.
- Managed staff scheduling for optimal coverage
- Worked flexible schedule and extra shifts.
- Collaborated with various department Team members to assist as needed
Team Leader
Coles Supermarket
07.2018 - Current
- Inspected tools and equipment to maintain safety and efficiency.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Loaded and unloaded materials onto trucks and trailers.
- Supervised team members and oversaw effective and efficient completion of job duties.
Team Member
Coles Supermarket
09.2012 - 07.2018
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Split pallets of deliveries into work zones,
- Broke down boxes and cartons, disposing of refuse in proper receptacles.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Lagger
Metro Insulation
08.2011 - 07.2012
- Worked with variety of insulation material types in residential and commercial settings.
- Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
- Worked with other trades and con
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
Warehouse Packer
Mania National Group
01.2011 - 06.2011
- Picked, Packed, and set for delivery as per custmer order
- Reviewed orders to verify products met specifications.
- Operated manual pallet jacks and forklifts to move and store materials.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from warehouse.
- Created shipping labels to complete daily order processing.
Education
Adv. Dip. Engineering - Civil And Structural
Central Institute of TAFE
Perth, WA07-2012
Bachelor of Science - Security
Edith Cowan University
Perth, WA07-2008
Bachelor of Engineering - Communication Systems
Edith Cowan University
Perth, WA07-2008
Skills
- Customer Service
- Time Management
- Team Supervision
- Delegating Work
- Work Planning and Prioritization
- 2D Drafting Proficiency (AutoCAD/ Micro station)
- Design Software (Revit / 12D)
Certification
- First Aid certificate - St Johns Ambulance
- Responsible Service of Alcohol
- High Risk - Forklift
- Construction Blue Card
- Drivers Licence - C class
Timeline
Relief Duty Manager
Coles Supermarket
04.2024 - Current
Team Leader
Coles Supermarket
07.2018 - Current
Team Member
Coles Supermarket
09.2012 - 07.2018
Lagger
Metro Insulation
08.2011 - 07.2012
Warehouse Packer
Mania National Group
01.2011 - 06.2011
Adv. Dip. Engineering - Civil And Structural
Central Institute of TAFE
Bachelor of Science - Security
Edith Cowan University
Bachelor of Engineering - Communication Systems
Edith Cowan University
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