Santosh Shrestha
Duty manager
Gungahlin,ACT
Summary
Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Detail-oriented with strong time management skill and ability to learn new tasks quickly with knowledge of computer literacy(Word, Excel, Database management, Programming). Motivated to maintain customer satisfaction and contribute to company success. Always believe on healthier, happier, quality life with positive attitude of leading team with example principle
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relief Duty Manager
Canberra Labor Club
Belconnen, ACT
10.2022 - Current
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Closing Manager
Rashays
Belconnen, ACT
12.2021 - 10.2022
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Resolved customer complaints regarding closing process in a timely manner.
- Processed post-closing documentation including deed recordings and loan disbursements.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
EG Caltex
Newport, NSW
02.2020 - 12.2021
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Applied Science - Information Technology Technology
Victoria University
Sydney, NSW09-2021
High School Diploma -
Academies Australasia
03-2019
Skills
- Resource Allocation
- Work Planning and Organization
- Employee Development
- Operations Management
- Service Coordination
- Team Supervision
- Cash Management
- Customer Communication
- Operational Oversight
- Shift Scheduling
Accomplishments
- Employee Of the month Canberra Labor Club DEC 2022
- Runner-up staff member of the year 2020, EG caltex
- High Rated costumer assistant .
Certification
- RSA, RCG -Access recognised training
- FIRST AID, PCR and emergency life support.
- GCO-Wisdom training
- work health and safety committe course
References
References available upon request.
Timeline
Relief Duty Manager
Canberra Labor Club
10.2022 - Current
Closing Manager
Rashays
12.2021 - 10.2022
Assistant Manager
EG Caltex
02.2020 - 12.2021
Bachelor of Applied Science - Information Technology Technology
Victoria University
High School Diploma -
Academies Australasia
- RSA, RCG -Access recognised training
- FIRST AID, PCR and emergency life support.
- GCO-Wisdom training
- work health and safety committe course
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