Erin Kessels
Brookstead,Australia
Summary
I am a highly motivated professional, eager to contribute my customer service expertise to a challenging role within a reputable organization. My proactive 'can-do' attitude is a cornerstone of my work ethic, enabling me to forge robust relationships with colleagues, and excel in collaborative environments. I am recognized for my exceptional listening skills, which are instrumental in understanding and executing tasks to achieve outstanding results. Whilst Currently Studying a Certificate 3 in Business to expand my knowledge and skills.
Overview
6
6
years of professional experience
Work History
Administration Coordinator
Smart air services
Cecil Plains, Qld
05.2024 - Current
- Maintained confidentiality of sensitive information at all times.
- Performed basic bookkeeping tasks, such as reconciling accounts receivable and payable.
- Reviewed incoming invoices for accuracy before forwarding them for approval.
- Scheduled appointments between staff members, or outside parties, as needed.
- Provided administrative support to the executive team by scheduling meetings, preparing agendas, and taking minutes.
- Answered incoming calls and emails, responding to inquiries, and providing information as required.
- Organized and maintained filing systems for documents, such as contracts, work orders, invoices, and reports.
- Managed office supplies inventory.
- Developed effective procedures for data entry, document control, and record keeping.
- Ensured compliance with company policies regarding safety regulations in the workplace.
- Processed payrolls for all employees working during the shift.
- Creating, completing, and pricing aviation work orders.
- Handling and locating farming maps, and specific fields.
- Forklift Operations.
- General administrative duties.
- Handling chemical deliveries, ins and outs, chemical reporting, and billing with a variety of suppliers.
Support Worker
Lander Support
Toowoomba, Australia
08.2023 - 05.2024
- Delivered essential care to diverse clients, ensuring their critical needs were met with compassion and professionalism
- Fostered robust relationships with clients and their families, building trust and enhancing care experiences
- Offered comprehensive support, addressing both general needs and emotional well-being
- Facilitated client participation in community life through reliable transportation to various activities and appointments
- Provided attentive in-home care, maintaining a comfortable and supportive environment for clients
- Diligently documented case notes, maintaining accurate records for continuity of care
- Empowered clients with intellectual and physical disabilities, promoting independence and quality of life
- Served rural communities with a focus on child safety, adapting to unique challenges and needs
- Administered medications with precision, ensuring adherence to healthcare protocols and client safety
Governess Home Tutor /Private Nanny
Uniting In Home Care
Springsure, Australia
01.2023 - 06.2023
- Delivered comprehensive School of the Air home tutoring, ensuring a robust educational foundation
- Orchestrated engaging and educational activities to stimulate learning and enjoyment
- Fostered strong, trusting relationships with both the child and family, enhancing the learning environment
- Provided diligent assistance with home tutor responsibilities, maintaining a structured academic routine
- Vigilantly supervised the child during various activities, ensuring safety and promoting positive behavior
- Prepared nutritious meals in alignment with dietary needs, supporting the child's health and well-being
- Safely transported children to various locations, ensuring punctuality and reliability
- Actively participated in School Week in Emerald, contributing to the child's social and educational development
Fabrication Administration Officer
Russell Mineral Equipment
Toowoomba, Australia
03.2022 - 12.2022
- Streamlined procurement processes for office and fabrication materials
- Facilitated fabrication inspection plans
- Enhanced assembly department operations through meticulous administrative support, including filing and scanning
- Coordinated professional development by organizing essential training for boilermakers and assembly personnel
- Implemented systematic filing and scanning protocols for the fabrication department, boosting document organization
- Supported the Learning and Development department in orchestrating training sessions and meetings, aiding employee advancement
- Organised health and safety meetings, promoting a secure workplace environment
- Delivered exceptional front-desk service as well as general administration duties
HR Receptionist
Russell Mineral Equipment
Toowoomba, Australia
12.2021 - 03.2022
- Expertly managed accurate data entry across multiple databases, ensuring up-to-date records
- Fostered relationships through effective networking with both internal and external stakeholders
- Streamlined the processing of incoming mail and emails
- Maintained professional telephone etiquette, serving as a reliable first point of contact for clients
- Diligently adhered to WHS procedures to uphold a safe working environment
- Proactively updated health and safety posters, contributing to workplace awareness and compliance
Restaurant Supervisor
Southern Hotel
Toowoomba, Australia
09.2020 - 03.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business
- Performed waitressing tasks with efficiency and a friendly demeanor
- Maintained restaurant cleanliness to uphold impeccable hygiene standards
- Resolved customer complaints with tact and professionalism
- Managed alcohol service and cash handling with integrity and accuracy
- Conducted precise till counts and financial reporting
- Oversaw restaurant opening and closing procedures, guaranteeing operational readiness
- Demonstrated excellent phone etiquette, enhancing customer relations
- Communicated effectively, fostering a collaborative team environment
- Exhibited strong organizational skills and time management, optimizing workflow
- Exercised discretion and meticulous attention to detail in all supervisory duties
- Documented shift activities, providing valuable feedback for continuous improvement
Retail Sales Assistant
Westridge Friendly Grocer
, Australia
12.2018 - 12.2019
- Proficient in till operation, ensuring efficient transaction processing and customer satisfaction
- Skilled in cash handling, maintaining accuracy and security in financial transactions
- Adept at store maintenance, upholding a clean and organized retail environment
- Demonstrated excellence in phone etiquette, providing courteous and effective customer service
- Experienced in stock handling, managing inventory with precision and attention to detail
Education
High school diploma -
Centenary State High School
Toowoomba01.2021
Skills
- Customer Service
- Inventory management
- Phone etiquette
- Punctuality
- Working autonomously
- Working in teams
- Time management
- Organisational skills
- Exceptional Communication
- Strong ability to form relationships
- Team collaboration
- Data entry
- Bookkeeping
References
- Brittney Knox , 0475590653
- Harry Clark, Smart Air Services, 0428573096
- Peter Whitby, Russell Mineral Equipment, 040-873-4402
- Rhiannon Taylor, Southern Hotel, 049-927-2752
Personal Information
Driving License: Open C Class License
Forklift license
First Aid and CPR
NDIS Card
Blue card
Cert II in Hospitality
Cert II in Rural Operations
Cert II in Sport and Recreation
Timeline
Administration Coordinator
Smart air services
05.2024 - Current
Support Worker
Lander Support
08.2023 - 05.2024
Governess Home Tutor /Private Nanny
Uniting In Home Care
01.2023 - 06.2023
Fabrication Administration Officer
Russell Mineral Equipment
03.2022 - 12.2022
HR Receptionist
Russell Mineral Equipment
12.2021 - 03.2022
Restaurant Supervisor
Southern Hotel
09.2020 - 03.2022
Retail Sales Assistant
Westridge Friendly Grocer
12.2018 - 12.2019
High school diploma -
Centenary State High School
Similar Profiles
MOHAMMED ARSHADMOHAMMED ARSHAD
Digital Marketing Specialist at Smart Travel Group , Air Kerala & Zettfly AviationDigital Marketing Specialist at Smart Travel Group , Air Kerala & Zettfly Aviation
Anand KumarAnand Kumar
Supervisor at SMART AIR MECHANICAL INCSupervisor at SMART AIR MECHANICAL INC
Stanley KaratzisStanley Karatzis
Director of Operations at Smart Air GroupDirector of Operations at Smart Air Group
Celestine VergaraCelestine Vergara
Front of House Employee at Rattle N Hum/Paddy'sFront of House Employee at Rattle N Hum/Paddy's
Shaund MerrittShaund Merritt
Site Supervisor Mechanical at Ultimate Engineering and Maintenance ServicesSite Supervisor Mechanical at Ultimate Engineering and Maintenance Services