Erin Kirkham
Sydney
Summary
Retail professional with strong customer service skills and focus on team collaboration. Adept at handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently meeting and exceeding sales targets. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Stylerunner (Accent Group)
02.2025 - Current
Assistant Store Manager
Stylerunner (Accent Group)
11.2023 - 01.2025
- Hired as a 2IC in Stylerunner's Mosman boutique in which I collaborated with my store manager to meet daily KPI's and boost employee and store performance.
- Promoted to the Warringah Mall 2IC position after 9 months, in which I was recognised as an employee of the month
- Managed store operations while store manager was on maternity leave over the peak Christmas sales period, acting as temporary store manager.
- Supervised daily operations to ensure efficient store performance and exceptional customer service.
- Assisted in the training and development of new management team members in various stores.
- Trained and developed team members on product knowledge and sales techniques to enhance customer interactions.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Polling Assistant
Australian Electoral Commission
10.2023 - 10.2023
- Assisted voters in understanding electoral processes and requirements during the October 14, 2023 Referendum at Allambie Heights Public School
- Conducted routine checks on polling equipment for functionality and reliability.
- Facilitated voter registration and ensured compliance with electoral regulations.
- Collaborated with team members to maintain efficient polling operations.
Retail Sales Specialist
Nike - Retail Prodigy Group
07.2023 - 10.2023
- Worked as a sales assistant during a maximum-term contract at the Nike Dream Arena concept store on Sydney's George St during the 2023 Women's World Cup.
- Gained valuable experience delivering in-depth information on product features and benefits whilst increasing customer sales and conversions.
- Experienced and trained in the operation of a heat press, pressing jersey name and numbers, creating personalised experiences with customers.
- Kept on as an employee following the end of my maximum-term contract after being recognised as a valuable sales person.
Retail Sales Assistant
Gorman (Factory X)
02.2023 - 10.2023
Assistant Store Manager
Gorman (Factory X)
11.2022 - 02.2023
- Promoted to Assistant Store Manager under fixed contract to assist during the peak Christmas sales period, in which I was recognised as a competent and hardworking employee
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
Retail Sales Assistant
Gorman (Factory X)
12.2021 - 11.2022
Education
NBSC Mackellar Girls Campus
2021
Bachelor of Arts And Bachelor of Social Work - Arts And Social Sciences
University of Sydney
Sydney, NSW01-2028
Skills
- Fast Learner
- Ability to Work in a Team
- Leadership
- Time Management
- Problem-Solving
- Excellent Communication Skills
- POS Systems Operations
- Sales Expertise
- Coaching and Mentoring
Certification
- RSA Competency Card (Class A) - CCH11439605.
- Working With Children Check (Unpaid Work Only) -
WWC2632359V
Additional Information
2018 — Present: Volunteer Positions
Manly Allambie Football Club
- Assistant in coaching under 7 soccer team.
- Canteen shifts on a weekend. This involved serving and handling
money as well as using eftpos facilities. - Cooking barbecue and serving food.
Active Opportunities (Non-for-profit Organization)
- Soccer drills and activities run by volunteers each Saturday of the school term with children aged 6-16 that have intellectual and physical disabilities.
- Involved in a great level of leadership, multi-tasking, problem solving and working in a team environment
Timeline
Retail Sales Assistant
Stylerunner (Accent Group)
02.2025 - Current
Assistant Store Manager
Stylerunner (Accent Group)
11.2023 - 01.2025
Polling Assistant
Australian Electoral Commission
10.2023 - 10.2023
Retail Sales Specialist
Nike - Retail Prodigy Group
07.2023 - 10.2023
Retail Sales Assistant
Gorman (Factory X)
02.2023 - 10.2023
Assistant Store Manager
Gorman (Factory X)
11.2022 - 02.2023
Retail Sales Assistant
Gorman (Factory X)
12.2021 - 11.2022
NBSC Mackellar Girls Campus
Bachelor of Arts And Bachelor of Social Work - Arts And Social Sciences
University of Sydney
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