Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erin Norman

FLOREAT

Summary

Proactive and enthusiastic professional with a proven ability to rise to new challenges. Demonstrates strong communication and problem solving abilities, and a commitment to continuous learning and growth. Background includes basic office duties, reception management, liaising with clients and service providers, conflict management and resolution, and therapeutic care. Eager to join a dynamic workplace where team work, professional progression, and humour are encouraged and embraced.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Therapeutic Youth Worker

Helping Solutions
04.2024 - Current
  • Support young people with complex challenges, often relating to mental health and trauma.
  • Utilise therapeutic approaches and interventions to foster positive behaviour changes and promote overall well being.
  • Organising appointments and facilitating access to community services and resources.
  • Collaborate with other support staff to develop and implement customised goals and interventions for each young person.
  • Engage with young people in their daily activities, providing emotional support, and actively listening to their concerns.
  • Create a safe and structured environment, utilizing positive reinforcement strategies, and de-escalating challenging behaviours.
  • Maintaining accurate records of client interactions, progress notes, and health.
  • Residential domestic duties
  • Facilitating contact between young people and their families.
  • Respond to crisis situations and provide necessary support.

Community Support Worker

Pact Group
01.2023 - 10.2023
  • Worked across two youth services - a youth bail residence and a bespoke placement for a 16 year old boy.
  • Supported young people with complex needs, mental health issues, and trauma.
  • Managed challenging behaviour.
  • Organised appointments and facilitated client access to facilities, resources and activities
  • Was the health and safety officer at the youth bail residence.
  • Supported young people to gain independence and necessary life skills.
  • Handled and administered client medications.
  • Completed domestic tasks such as cooking and cleaning.
  • Wrote comprehensive notes and incident reports.
  • Provided transport.
  • Built great rapport with young people while maintaining their respect and upholding professional boundaries.

Office Junior

Cruickshank Pryde
01.2017 - 01.2018
  • Handled wills and deeds
  • Managed reception
  • Ordered and maintained office supplies
  • Operated legal software
  • Domestic duties
  • Christmas school holidays job

Education

Bachelor of Arts - Psychology, Criminology

University of Otago
Dunedin, New Zealand
11.2022

High School Diploma -

Menzies College
Wyndham, New Zealand
12-2019

Skills

  • Critical thinking and problem solving
  • Interpersonal communication
  • Adaptability and keenness to learn
  • Active listening and empathy
  • Creative thinking and team collaboration
  • Conflict de-escalation and resolution
  • Professional and friendly demeanour

Certification


  • Australian Federal Police check
  • Comprehensive Workplace First Aid certificate
  • HLTAID009 – Provide cardiopulmonary resuscitation
  • Working with Children Check
  • WA C class license

Timeline

Therapeutic Youth Worker

Helping Solutions
04.2024 - Current

Community Support Worker

Pact Group
01.2023 - 10.2023

Office Junior

Cruickshank Pryde
01.2017 - 01.2018

Bachelor of Arts - Psychology, Criminology

University of Otago

High School Diploma -

Menzies College

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Erin Norman