Eritebwa Iraita
Lakelands,WA
Summary
Dynamic and adaptable professional with a proven track record at Meneng Hotel, excelling in high-pressure environments and demonstrating exceptional customer service and multitasking skills. Expert in fostering team collaboration and enhancing guest satisfaction, adept at managing cash transactions with accuracy. Achieved notable customer rapport, underscoring a commitment to excellence and efficiency. Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
7
7
years of professional experience
Work History
Waitress/Kitchen Hand
Meneng Hotel
01.2014 - 06.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Housekeeping Room Attendant
Boutique Hotel Kiribati
03.2011 - 11.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Cashier
Taotin Trading Company
01.2008 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Certificate (Year 12 Equivalent) - General Studies
Teabike College
Kiribati11-2006
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Languages
English
Professional Working
Timeline
Waitress/Kitchen Hand
Meneng Hotel
01.2014 - 06.2015
Housekeeping Room Attendant
Boutique Hotel Kiribati
03.2011 - 11.2013
Cashier
Taotin Trading Company
01.2008 - 08.2010
High School Certificate (Year 12 Equivalent) - General Studies
Teabike College
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