ERNEST DSILVA
Melbourne,Australia
Summary
A dedicated and adaptable individual looking for a vibrant retail position. Offering excellent communication skills and keen attention to detail to ensure outstanding customer satisfaction while making a valuable contribution to the team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
IGA Express Armadale
05.2023 - Current
- Deliver exceptional customer service and efficiently operate the POS system for smooth transactions
- Assist with stock management, including restocking shelves and ensuring product displays are organized and appealing
- Collaborate with team members to maintain store standards and create a positive shopping experience for customers
Estimation Engineer
Vessel Management Private Ltd
Mysore
02.2021 - 12.2023
- Ensured smooth operations by following compliance procedures, which helped maintain a positive customer experience
- Developed leadership and teamwork skills by guiding junior team members to improve their performance
- Streamlined processes to boost efficiency, ensuring timely project completion and customer satisfaction
Sales Advisor
Shrinidhi Motors
Mangalore
05.2020 - 12.2020
- Delivered outstanding customer service, building strong relationships that helped increase sales and repeat business
- Collaborated with team members to consistently meet and surpass sales goals, contributing to a positive and energetic store atmosphere
Graduate Engineer Trainee
Sandhar Technologies
Hosur
03.2019 - 03.2020
Intern
Trashcon Labs Private Ltd
Bangalore
10.2018 - 02.2019
- Capability to follow instructions effectively
- Strong attention to details
- Adaptability
- Flexibility to work during peak hours
- Provided organizational support, helping the team improve productivity and deliver a better overall experience for clients
- Assisted with project coordination, ensuring tasks were completed efficiently and to a high standard, which contributed to smoother operations and happier customers
Education
Master of Supply Chain and Logistics Management -
RMIT University
Melbourne, VIC10.2024
Bachelor of Mechanical Engineering -
NMAM Institute of Technology
Udupi01.2018
Skills
- Customer Service Excellence
- Team collaboration
- Strong attention to detail
- Ability to work with speed and accuracy
- Applied problem-solving skills
- Efficiently resolved technical issues
- Focused on product accuracy and quality
Certification
- RSA certified. (SITHFAB021)
- Food Safety Level 1 - Hospitality and Retail Certified (SITXFSA005)
References
Note: References will be provided upon request.
Timeline
Retail Assistant
IGA Express Armadale
05.2023 - Current
Estimation Engineer
Vessel Management Private Ltd
02.2021 - 12.2023
Sales Advisor
Shrinidhi Motors
05.2020 - 12.2020
Graduate Engineer Trainee
Sandhar Technologies
03.2019 - 03.2020
Intern
Trashcon Labs Private Ltd
10.2018 - 02.2019
Master of Supply Chain and Logistics Management -
RMIT University
Bachelor of Mechanical Engineering -
NMAM Institute of Technology
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