Rose Lei
Granville,NSW
Summary
Reliable and upbeat sales assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and tidying. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Kaboodle Designs
11.2019 - Current
- Worked seasonaly Easter and Christmas 2019-2021 and have held casual employment (8+ hrs/pw) from July 2022-current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Waitress All-rounder
Golden Chopsticks
05.2020 - 10.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry and covid-19 restrictions to minimize accidents, incidents and liability to restaurant.
- Took orders over the phone, in person and on food delivery apps such as UBER eats, door dash and menu log
- Answered customers' questions, recommended items, and recorded order information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Fast Food Attendant
Broaster Chicken
04.2022 - 07.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Made change and returned correct cash and coin to patrons.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
Completed ROSA (record Of School Achievement) - Year 11
Holroyd High School
Greystanes, NSW2020
Skills
- Retail Transactions Processing
- POS System Operation
- Product Merchandising
- Inventory Tracking
- Customer Assistance
- Complex Problem-Solving
- Time management capabilities
- Organizational skills
- Store maintenance know-how
- Customer service excellence
- Conflict resolution techniques
- Retail Merchandising
- Customer Service
Languages
English
Native or Bilingual
Cantonese
Professional Working
Mandarin
Limited Working
Timeline
Fast Food Attendant
Broaster Chicken
04.2022 - 07.2022
Waitress All-rounder
Golden Chopsticks
05.2020 - 10.2020
Retail Assistant
Kaboodle Designs
11.2019 - Current
Completed ROSA (record Of School Achievement) - Year 11
Holroyd High School
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