Esta Edwards
Melbourne,VIC
Summary
Dynamic professional with a proven track record at ALH Hotels, excelling in social media marketing and customer relationship management. Skilled in content creation and brand development, I thrive on enhancing team performance and resolving customer issues effectively. Passionate about driving successful marketing campaigns and fostering positive customer connections.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
ALH Hotels
08.2021 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Resolved customer complaints in a timely manner.
Social Media & Marketing Intern
Wonki
09.2024 - 11.2024
- Developing specialized social media content and EDMS for targeted campaigns.
- Coordinated with internal teams to ensure consistency across all marketing efforts.
- Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
Customer Service Team Member
KFC
03.2018 - 05.2020
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of Marketing -
Monash University
05.2025
Global Immersion Guarantee -
Monash University
Malaysia01.2023
Skills
- Social media marketing
- Content creation
- Market research
- Customer relationship management
- Brand development
- Sales strategies
Certification
- Certificate II in Hospitality
- Certificate III in Tourism
- Google Ads Search
- Google Analytics
- Generative AI for Marketing with Microsoft Copilot
- Email marketing, HubSpot Academy
Timeline
Social Media & Marketing Intern
Wonki
09.2024 - 11.2024
Restaurant Supervisor
ALH Hotels
08.2021 - Current
Customer Service Team Member
KFC
03.2018 - 05.2020
Bachelor of Marketing -
Monash University
Global Immersion Guarantee -
Monash University
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