Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Wilkins

Sydney,NSW

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Birdies Mini Golf and Sports Bar
03.2024 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Event Coordinator

Haberfield Rowers Club and Restaurant
07.2023 - 04.2024
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Developed event themes and concepts to ensure successful execution of events.
  • Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
  • Coordinated vendors, timelines and budgets for events.

Waitress and Bartender

Glass Island Cruises
12.2022 - 01.2024
  • Provided excellent customer service to ensure repeat customers.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Research Assistant

SAL Consulting
07.2023 - 11.2023
  • Collaborated with other researchers in developing study designs, methods, and tools for data collection.
  • Conducted qualitative and quantitative analysis on assigned data.
  • Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Maintained a database of all research activities conducted during the course of each project.

Bar Supervisor, Barista & Chef De Partie

ActivateUTS
09.2019 - 08.2023
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Worked as an interim Chef de Partie for 3 months which meant I had to learn and adapt quickly and resiliently
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

After-School Tutor

Private
09.2017 - 06.2021
  • Provided guidance to help students develop critical thinking skills and problem solving techniques.
  • Created a positive learning environment by setting clear expectations for behavior and performance.
  • Adapted instructional strategies based on individual student needs or interests.

Drive Thru Attendant

McDonalds
01.2016 - 12.2017
  • Processed drive-thru transactions quickly while providing excellent customer service skills.
  • Communicated effectively with kitchen staff about order details and time frames.
  • Performed regular cleaning duties such as sweeping floors and wiping down counters or tables.

Education

Bachelor of Psychology -

Macquarie University
Macquarie Park
06-2024

High School Diploma -

Santa Sabina College
Strathfield
11-2018

Skills

  • Food Service Knowledge
  • Cost Estimating
  • Sales Contract Management
  • Event Calendar Management
  • Social Media Promotion
  • Event Planning
  • Catering Coordination
  • Social Media Management
  • Guest Relations
  • Time Management
  • Pricing Negotiation
  • Client Relationship Development
  • Client Meetings
  • Staff Management
  • Scheduling
  • Budget Development
  • Business Administration
  • Team Management
  • Staff Supervision
  • Sales strategy
  • Cost accounting

Certification

  • NSW Drivers License
  • RCA
  • RCG

Timeline

Restaurant Supervisor

Birdies Mini Golf and Sports Bar
03.2024 - Current

Event Coordinator

Haberfield Rowers Club and Restaurant
07.2023 - 04.2024

Research Assistant

SAL Consulting
07.2023 - 11.2023

Waitress and Bartender

Glass Island Cruises
12.2022 - 01.2024

Bar Supervisor, Barista & Chef De Partie

ActivateUTS
09.2019 - 08.2023

After-School Tutor

Private
09.2017 - 06.2021

Drive Thru Attendant

McDonalds
01.2016 - 12.2017

Bachelor of Psychology -

Macquarie University

High School Diploma -

Santa Sabina College

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Olivia Wilkins