Olivia Wilkins
Sydney,NSW
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Birdies Mini Golf and Sports Bar
03.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Event Coordinator
Haberfield Rowers Club and Restaurant
07.2023 - 04.2024
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Coordinated vendors, timelines and budgets for events.
Waitress and Bartender
Glass Island Cruises
12.2022 - 01.2024
- Provided excellent customer service to ensure repeat customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Research Assistant
SAL Consulting
07.2023 - 11.2023
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Conducted qualitative and quantitative analysis on assigned data.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Maintained a database of all research activities conducted during the course of each project.
Bar Supervisor, Barista & Chef De Partie
ActivateUTS
09.2019 - 08.2023
- Trained new employees on proper bar tending techniques and food safety protocols.
- Worked as an interim Chef de Partie for 3 months which meant I had to learn and adapt quickly and resiliently
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
After-School Tutor
Private
09.2017 - 06.2021
- Provided guidance to help students develop critical thinking skills and problem solving techniques.
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Adapted instructional strategies based on individual student needs or interests.
Drive Thru Attendant
McDonalds
01.2016 - 12.2017
- Processed drive-thru transactions quickly while providing excellent customer service skills.
- Communicated effectively with kitchen staff about order details and time frames.
- Performed regular cleaning duties such as sweeping floors and wiping down counters or tables.
Education
Bachelor of Psychology -
Macquarie University
Macquarie Park06-2024
High School Diploma -
Santa Sabina College
Strathfield11-2018
Skills
- Food Service Knowledge
- Cost Estimating
- Sales Contract Management
- Event Calendar Management
- Social Media Promotion
- Event Planning
- Catering Coordination
- Social Media Management
- Guest Relations
- Time Management
- Pricing Negotiation
- Client Relationship Development
- Client Meetings
- Staff Management
- Scheduling
- Budget Development
- Business Administration
- Team Management
- Staff Supervision
- Sales strategy
- Cost accounting
Certification
- NSW Drivers License
- RCA
- RCG
Timeline
Restaurant Supervisor
Birdies Mini Golf and Sports Bar
03.2024 - Current
Event Coordinator
Haberfield Rowers Club and Restaurant
07.2023 - 04.2024
Research Assistant
SAL Consulting
07.2023 - 11.2023
Waitress and Bartender
Glass Island Cruises
12.2022 - 01.2024
Bar Supervisor, Barista & Chef De Partie
ActivateUTS
09.2019 - 08.2023
After-School Tutor
Private
09.2017 - 06.2021
Drive Thru Attendant
McDonalds
01.2016 - 12.2017
Bachelor of Psychology -
Macquarie University
High School Diploma -
Santa Sabina College