Estella Harris
Matcham
Summary
Enthusiastic worker dedicated to maintaining team harmony whilst ensuring customer satisfaction. Thoroughly enjoys socialising with customers with an aptitude for problem solving on the go. Thrives in fast paced environments and remains calm in high pressure situations. Skilled in breaking down issues into actionable steps.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Pattison's Patisserie
04.2022 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
Hospitality Worker
Il Toscano
01.2022 - 02.2023
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Hospitality Worker
Bar Botanica
02.2019 - 06.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Education
Bachelor of Science - Environmental Science
Macquarie University
Sydney, NSW11.2027
High School Diploma -
Terrigal High School
Terrigal, NSW11.2021
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Time Management
- Detail Oriented
- Computer Skills
- POS System Operation
- Data Entry
- Records Management
Timeline
Hospitality Worker
Pattison's Patisserie
04.2022 - Current
Hospitality Worker
Il Toscano
01.2022 - 02.2023
Hospitality Worker
Bar Botanica
02.2019 - 06.2022
Bachelor of Science - Environmental Science
Macquarie University
High School Diploma -
Terrigal High School
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