Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Estelle Brayford

Summary

Dynamic and enthusiastic professional with a strong background in customer service from KI Marine Adventures and Port Elliot Bakery. Skilled in customer connections and conflict resolution, I excel at creating memorable experiences for guests while ensuring safety. A quick learner and effective communicator, I thrive in fast-paced environments and am dedicated to delivering exceptional service. I have visited the snow many times with my family and have an understanding of how things are run.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tour Guide/Deckhand

KI Marine Adventures
01.2024 - Current
  • Built personal relationships with all guests to create a positive experience.
  • communicated clearly and positively with customers, pointing out wildlife, giving information about species and answering questions.
  • Maintained safety standards at all times.
  • Drove vessel while the skipper engaged with customers.
  • Guided snorkelling groups in open water, making sure they get the best experience possible while ensuring their safety.


Bakery Assistant

Port Elliot Bakery
01.2019 - 11.2024
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Provided excellent customer service through communication and interpersonal skills.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Victor Harbor High School
Victor Harbor, SA
11-2023

Skills

  • Customer service
  • Creative solutions
  • Navigation skills
  • Conflict resolution
  • Time management
  • Teamwork and Collaboration
  • Self motivated
  • Quick learner
  • Great Communication
  • Enthusiastic

Certification

  • First Aid Certificate
  • Coxswain NC1 License (commercial skipper)
  • Food Safety Certificate
  • Drivers License
  • Certificate3 in Retail
  • Certificate in Snorkelling Proficiency
  • Long Range Operator Certificate of Proficiency
  • Certificate 2 in Public Safety

Timeline

Tour Guide/Deckhand

KI Marine Adventures
01.2024 - Current

Bakery Assistant

Port Elliot Bakery
01.2019 - 11.2024

High School Diploma -

Victor Harbor High School
Estelle Brayford