Estelle Brayford
Summary
Dynamic and enthusiastic professional with a strong background in customer service from KI Marine Adventures and Port Elliot Bakery. Skilled in customer connections and conflict resolution, I excel at creating memorable experiences for guests while ensuring safety. A quick learner and effective communicator, I thrive in fast-paced environments and am dedicated to delivering exceptional service. I have visited the snow many times with my family and have an understanding of how things are run.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tour Guide/Deckhand
KI Marine Adventures
01.2024 - Current
- Built personal relationships with all guests to create a positive experience.
- communicated clearly and positively with customers, pointing out wildlife, giving information about species and answering questions.
- Maintained safety standards at all times.
- Drove vessel while the skipper engaged with customers.
- Guided snorkelling groups in open water, making sure they get the best experience possible while ensuring their safety.
Bakery Assistant
Port Elliot Bakery
01.2019 - 11.2024
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Provided excellent customer service through communication and interpersonal skills.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Victor Harbor High School
Victor Harbor, SA11-2023
Skills
- Customer service
- Creative solutions
- Navigation skills
- Conflict resolution
- Time management
- Teamwork and Collaboration
- Self motivated
- Quick learner
- Great Communication
- Enthusiastic
Certification
- First Aid Certificate
- Coxswain NC1 License (commercial skipper)
- Food Safety Certificate
- Drivers License
- Certificate3 in Retail
- Certificate in Snorkelling Proficiency
- Long Range Operator Certificate of Proficiency
- Certificate 2 in Public Safety
Timeline
Tour Guide/Deckhand
KI Marine Adventures
01.2024 - Current
Bakery Assistant
Port Elliot Bakery
01.2019 - 11.2024
High School Diploma -
Victor Harbor High School
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