Esther Vaosea
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Leader
Icare Staffing
11.2019 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Residential Youth Worker
Icare Staffing
11.2019 - Current
- Improved residents'' emotional well-being through compassionate counselling and support during challenging situations.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Implemented behaviour modification techniques, resulting in improved resident interactions and reduced conflicts.
- Facilitated group sessions for skill-building, socialization, and conflict resolution among residents.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Conducted intake assessments for new residents, gathering vital information to develop personalized care plans.
Education
Family And Community Services
Ithea College - Diploma
Melbourne04.2019
Skills
- Client Service
- Quality Improvement
- Documentation and Reporting
- Mentoring
- Team Supervision
- Work Planning
- Conflict Resolution
- Giving Constructive Feedback
- Team Motivation
- Flexible Schedule
- Attention to Detail
- Issue Resolution
- Overseeing Daily Activities
- Leading Team Meetings
Referees
Steve Brown
iCare Staffing Operations manager
0432 045 710
Lindy Inkster
Mackillop Family Service Co-ordinator
0427 754 636
Timeline
Team Leader
Icare Staffing
11.2019 - Current
Residential Youth Worker
Icare Staffing
11.2019 - Current
Family And Community Services
Ithea College - Diploma
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