Open To Work
Ethan Verhage
Work Preference
Summary
Motivated and detail-oriented administration professional with over three years’ experience within local government across administration, operations, customer service and human resources. Experienced in contract administration, stakeholder engagement, business support and coordinating service delivery across multiple council departments. Skilled at managing competing priorities, maintaining accurate records and building positive relationships with internal and external stakeholders. Bachelor of Business (Human Resource Management) graduate seeking to continue building a long-term career within Human Resources by applying strong administration, collaborative stakeholder engagement and organisational skills.
Overview
8
8
years of professional experience
Work History
Waste Administration Officer
MAROONDAH CITY COUNCIL
01.2023 - Current
- Provide administrative support for council’s kerbside waste and hard waste services, enhancing service delivery accuracy and efficiency.
- Coordinate communication between council officers and external contractors to support day-to-day waste operations.
- Review contractor invoices against contractual agreements to ensure accurate billing prior to payment.
- Analyse contractor performance against contractual KPIs and prepare information to support service reviews and operational decision-making.
- Coordinate contractor meetings, prepare documentation and record actions to support ongoing contract management.
- Investigated and resolved customer complaints and escalations from Customer Service team, improving overall customer satisfaction.
- Maintained accurate records and documentation across council systems, ensuring compliance with organisational procedures and supporting operational integrity.
Customer Service Officer
MAROONDAH CITY COUNCIL
06.2023 - 04.2026
- Delivered high-quality customer service across phone, email and face-to-face channels, responding to a broad range of council enquiries.
- Investigated customer concerns and resolved complaints with professionalism, enhancing customer satisfaction.
- Liaised with internal departments to coordinate service requests, achieving timely resolutions for customer inquiries.
- Processed customer requests using council business systems, ensuring accuracy and thorough record-keeping.
- Managed competing priorities in a fast-paced environment while consistently meeting service standards.
Human Resources Assistant (Temporary Assignment)
MAROONDAH CITY COUNCIL
03.2023 - 06.2023
- Provided temporary administrative support to the People & Culture team across a range of human resource functions.
- Maintained confidential employee records and updated information within council systems.
- Processed termination documentation and supported HR administration to ensure compliance and smooth transitions.
- Coordinated student placements across council departments, facilitating practical training opportunities for secondary and tertiary students.
- Supported People & Culture team with administrative tasks, enhancing understanding of local government HR practices.
Dispatch Picker
WooliesX
11.2022 - 03.2023
- Picked and packed customer orders with accuracy, ensuring timely fulfillment of productivity targets.
- Achieved high accuracy levels in a fast-paced distribution environment, contributing to overall operational reliability.
- Supported peak operational periods by adapting to flexible rostering and taking on additional shifts.
James N Stevens HR Scholarship
MAROONDAH CITY COUNCIL
01.2023 - 02.2023
- Completed competitive scholarship placement in People & Culture department, gaining practical experience in HR functions.
- Gained exposure to recruitment, learning & development, occupational health & safety, and HR advisory, enhancing HR knowledge.
- Assisted staff across HR functions, deepening understanding of local government human resource practices.
Retail Shift Supervisor
Paul's IGA
04.2018 - 11.2022
- Supervised daily store operations to ensure smooth functioning and supported team performance to meet service standards.
- Coordinated staff rosters and delegated tasks to achieve operational objectives.
- Managed customer enquiries and resolved issues to enhance customer satisfaction and loyalty.
- Completed store opening and closing procedures, including cash handling and balancing tills.
- Trained and mentored new team members to improve onboarding experience and team cohesion.
Education
Bachelor of Business - Human Resource Management, Business Information Systems
RMIT University
Melbourne, VIC12-2024
Skills
- Human Resources Administration
- Office Administration & Business Support
- Stakeholder Engagement
- Records & Document Management
- Contract Administration
- KPI Analysis & Reporting
- Microsoft Office Suite
- CRM & Business Systems (Smart Client & UX)
- Written & Verbal Communication
- Time Management & Organisation
- Problem Solving
- Attention to Detail
Timeline
Customer Service Officer
MAROONDAH CITY COUNCIL
06.2023 - 04.2026
Human Resources Assistant (Temporary Assignment)
MAROONDAH CITY COUNCIL
03.2023 - 06.2023
Waste Administration Officer
MAROONDAH CITY COUNCIL
01.2023 - Current
James N Stevens HR Scholarship
MAROONDAH CITY COUNCIL
01.2023 - 02.2023
Dispatch Picker
WooliesX
11.2022 - 03.2023
Retail Shift Supervisor
Paul's IGA
04.2018 - 11.2022
Bachelor of Business - Human Resource Management, Business Information Systems
RMIT University