Eumorfia Klothos
Towrang
Summary
Dynamic Cafe Manager with a proven track record at Niugini Arabica, excelling in customer engagement and coffee shop operations. Enhanced customer satisfaction through effective training programs and efficient service procedures. Skilled in barista techniques and fostering a welcoming atmosphere, consistently delivering superior service and memorable experiences.
Overview
4
4
years of professional experience
Work History
Cafe Manager
Niugini Arabica
03.2020 - 04.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Education
Marrickville High
Marrickville, NSWSkills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
Timeline
Cafe Manager
Niugini Arabica
03.2020 - 04.2024
Marrickville High
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