EUNICE AGERO
Redbank Plains,QLD
Summary
Administration and customer service professional with strong communication skills seeking to apply my experience to the field of management. Successful consultant with seven years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Enthusiastic and calm with grace in handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accommodations Consultant
The HRS Group Australasia Pty Ltd (Previously known as the Lido Group)
10.2018 - 10.2021
- Worked with several customers/clients to understand needs and provide execellent service.
- Handled 20+ calls per day to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved booking problems, improved operations and provided exceptional client support.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Cleaner
Forest Lake State High School
Forest Lake, QLD
01.2022 - 06.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods.
Customer Service Assistant
Woolworths
04.2013 - Current
- Using applied service techniques and skills to assist customers with their needs to ensure customer satisfaction and consistency.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered prompt service to prioritize customer needs.
- Assisted call-in customers with questions and orders.
Education
Certificate IV - Certificate IV in Real Estate Practice
Entry Education
Level 4 150 Albert Road, South Melbourne, VIC 320503.2024
Bachelor of Tourism Management - Geography and Urban Studies
Western Sydney University
CPP20212 Certificate II in Security OperationsAttained HLTAID003 competency in providing First Aid -
Prestige Training Academy
Certificate III - Certificate III in Individual Support
Ashley Institute of Training
West End, QLD11.2023
Diploma - Travel And Tourism
Australian Careers Business College
12.2014
Certificate IV - Property Management Fast Track Program
Global Real Estate Institute
11.2023
Skills
- CPPSEC2012A Monitor and control individual and crowd behavior
- CPPSEC2009A Give evidence in court
- Communication skills
- Consultant
- Customer Service
- First Aid
- Research
- Active listening skills
- Retail store support
- Professional telephone demeanor
- Money handling abilities
- Student leader, Tourism management Course Unit Projects
- Administrative
- Good writing skills with and extensive ability to thrive/work excellently in a group (teamwork makes dreams work)
- Leadership (Team leader, Woolworths Service Department)
- Event Management
- Problem solver
- Payment processing/solutions
- Service standard compliance
- POS systems expert
- Stock management
- Excellent Communication
- Remote Office Availability
- Good Telephone Etiquette
- Teamwork and Collaboration
- Google Drive
- Attention to Detail
- Critical Thinking
- Equipment operation
- Active Listening
- Problem-Solving
- Verbal Communication
- Team building
- Analytical and Critical Thinking
- PPE use
Websites
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of 3-10 in the development of North Cott event.
- Supervised team of 5-10 staff members.
Affiliations
- Resilient Mind Program & White Ribbon.
Certification
- First Aid/CPR Certified
Additional Information
I am hardworking person who ensures that customers are happy and satisfied with their experience, product or service.
Timeline
Cleaner
Forest Lake State High School
01.2022 - 06.2022
Accommodations Consultant
The HRS Group Australasia Pty Ltd (Previously known as the Lido Group)
10.2018 - 10.2021
Customer Service Assistant
Woolworths
04.2013 - Current
Certificate IV - Certificate IV in Real Estate Practice
Entry Education
Bachelor of Tourism Management - Geography and Urban Studies
Western Sydney University
CPP20212 Certificate II in Security OperationsAttained HLTAID003 competency in providing First Aid -
Prestige Training Academy
Certificate III - Certificate III in Individual Support
Ashley Institute of Training
Diploma - Travel And Tourism
Australian Careers Business College
Certificate IV - Property Management Fast Track Program
Global Real Estate Institute