Eunice Gatonga
Summary
Banking professional with comprehensive experience in financial services and client management. Skilled in financial analysis, risk assessment, and regulatory compliance. Strong focus on team collaboration and consistently achieving results in fast-paced environments. Known for adaptability and reliability, with keen eye for detail and strong interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank of Australia
10.2024 - Current
- Managed a daily caseload of 20-30 clients, providing advice on savings accounts, loan products, and digital banking tools
- Enhanced client onboarding by streamlining documentation workflows, reducing turnaround time by 20%
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
Centre Officer - Financial Operations
Edith Cowan University
11.2022 - 09.2024
- Processed financial data for over 3 departments, ensuring 100% accuracy and timely submission of billing records
- Automated Excel-based reporting tools, reducing manual errors and reporting turnaround time by 30%
- Maintained compliance with institutional policies across a billing portfolio exceeding $500,000 annually
- Analyzed data to assess program effectiveness and inform decision-making processes.
Disability Support Worker
Tumaini Disability Services
04.2022 - 04.2023
- Provided care to multiple clients per week in accordance with individualized plans
- Maintained accurate service records aligned with funding and compliance frameworks
Data Annotator
Remotask
04.2021 - 03.2022
- Labeled and categorized over 15,000 data entries with 98%+ accuracy
- Worked collaboratively with a virtual team and met quality benchmarks under tight deadlines
- Trained new annotators on best practices and quality assurance measures.
Education
Master of Finance and Banking - Banking And Finance
Edith Cowan University
Joondalup, WA09-2024
Bachelor of Science - Actuarial Science
Kenyatta University
Nairobi, Kenya12-2020
Skills
- Financial statement analysis
- Data visualization and presentations
- Data analysis
- Advanced Excel functions
- Data cleaning
- Data processing
- Client relationship management
- Customer service
- Financial reporting
Professional Certificate
Google Analytics Certification - Cousera, Completed June 2025
Timeline
Customer Banking Specialist
Commonwealth Bank of Australia
10.2024 - Current
Centre Officer - Financial Operations
Edith Cowan University
11.2022 - 09.2024
Disability Support Worker
Tumaini Disability Services
04.2022 - 04.2023
Data Annotator
Remotask
04.2021 - 03.2022
Master of Finance and Banking - Banking And Finance
Edith Cowan University
Bachelor of Science - Actuarial Science
Kenyatta University
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