Remya Edwin
Rutherford,Australia
Summary
Banking professional with comprehensive experience in financial services and client management. Skilled in financial analysis, risk assessment, and regulatory compliance. Strong focus on team collaboration and consistently achieving results in fast-paced environments. Known for adaptability and reliability, with keen eye for detail and strong interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Banking Specialist
Commonwealth Bank
11.2022 - 04.2023
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use the in-branch technology and digital banking options
- Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Perform interviews and process applications for personal loans, credit cards and associated products
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
Assistant Manager
Kerala Gramin Bank
10.2014 - 12.2020
- Plan, organize, direct, control and evaluate branch operations of bank
- Ensure Bank policies and procedures are followed according to established guidelines.
- Promote service products of Bank and respond to customer enquiries.
- Enhance business promotion of Branch. Promote sales of loan, investment and other banking services and attract corporate and individual customers.
- Approving transactions and payments by properly monitoring KYC norms.
- Monitoring overdue or delinquent accounts.
- Opening of term deposits, SB accounts and CA accounts.
Manager
La femme Skin Clinic
05.2014 - 09.2014
- Scheduling appointments of patients with doctor
- Monitoring works of technicians and other employees and suggesting new methods for further improvements
- Ensuring customer satisfaction
- Implementation of clinical machines and handling business deals with medical agents for supply of clinical products
- Reviewing Marketing strategy for development and reputation of Clinic
Education
MBA - Hospital Management
Bharathiyar University
04-2011
Master of Science - Biotechnology
Hindustan College of Arts & Science
04-2010
Bachelor of Science - Microbiology
Sree Narayana Guru College of Arts & Science
04-2008
Skills
- Exceptional customer service and Interpersonal skills
- Risk assessment and Financial analysis
- Verbal and written communication
- Account management
- Ability to prioritize work logs
- Data analysis and Recordkeeping
- Microsoft applications (Word, Excel & Power Point)
References
- Rebecca Masempela, Customer Banking Specialist, Commonwealth Bank, Alice Springs, +61 401978471
- Soja J, Manager, Kerala Gramin Bank, India, +91 8129919787, mailmesoja@gmail.com
Projectsandindustrialtrainings
- Induction Training, Participated in Induction programme for officers of Kerala Gramin Bank by National Institute for Rural Banking (NABARD), Bangalore, India.
Accomplishments
- Won first prize in the Science exhibition on National Level Intercollegiate-Interschool Science Fest organized by Department of Biosciences, Sree Narayana Guru College, Coimbatore in February 2008
Certification
- Completed Tier 2 Kaplan accreditation program in 2023
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Limited Working
Tamil
Limited Working
Timeline
Customer Banking Specialist
Commonwealth Bank
11.2022 - 04.2023
Assistant Manager
Kerala Gramin Bank
10.2014 - 12.2020
Manager
La femme Skin Clinic
05.2014 - 09.2014
- Completed Tier 2 Kaplan accreditation program in 2023
MBA - Hospital Management
Bharathiyar University
Master of Science - Biotechnology
Hindustan College of Arts & Science
Bachelor of Science - Microbiology
Sree Narayana Guru College of Arts & Science
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