Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eva Wollermann

Mackay,QLD

Summary

Driven and dynamic, I excelled at Laser Clinics Australia, mastering inventory monitoring and fostering therapeutic relationships. My leadership and effective communication propelled clinic operations, enhancing patient satisfaction and staff retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Beauty Therapist

Allure Laser and Skin studio
Mackay, QLD
02.2023 - Current
  • Provided advanced skin treatments, such as chemical peels, microdermabrasion and laser therapy.
  • Conducted assessments of clients' skin conditions to develop individualized treatment plans.
  • Maintained cleanliness and orderliness of work areas in compliance with health regulations.
  • Developed relationships with clients through effective communication skills.
  • Created detailed records of services provided to each client.
  • Advised customers on best practices for maintaining healthy skin care routines.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Collaborated with other professionals to determine the best treatment plans for patients.
  • Trained new staff members on proper procedures for performing clinical skin treatments.
  • Attended professional development seminars related to advanced therapies.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.

Clinic Manager

Laser Clinics Australia
Mackay, QLD
12.2019 - 12.2022
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
  • Developed policies and procedures for the clinic to ensure quality service delivery.
  • Monitored clinic activities, such as billing, and medical records maintenance.
  • Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
  • Provided oversight of financial management of the clinic, including budgeting and forecasting.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Performed regular audits of patient charts to ensure accuracy of information recorded in booking system.
  • Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
  • Maintained effective communication with patients regarding their treatments, follow-up visits.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Tracked, organized and counted clinic stock and supplies.

Senior Beauty Therapist

Silk Laser Clinics
Mackay, QLD
04.2019 - 11.2019
  • Provided advanced skin treatments, such as chemical peels, microdermabrasion and laser therapy.
  • Conducted assessments of clients' skin conditions to develop individualized treatment plans.
  • Demonstrated proper use of equipment and products to ensure safety and client satisfaction.
  • Instructed clients on aftercare techniques for a variety of beauty treatments.
  • Maintained cleanliness and orderliness of work areas in compliance with health regulations.
  • Developed relationships with clients through effective communication skills.
  • Created detailed records of services provided to each client.
  • Advised customers on best practices for maintaining healthy skin care routines.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.

Beauty Therapist

Salon Mode
Horsham, VIC
12.2018 - 04.2019
  • Performed skin analysis to determine client needs and advised on suitable treatments.
  • Provided facial massage, waxing, tinting, manicures and pedicures for clients.
  • Maintained cleanliness of the salon by disinfecting tools and equipment after use.
  • Assisted in maintaining stock levels of all beauty products used in the salon.
  • Organized appointments with clients and managed a busy schedule of bookings.
  • Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
  • Ensured that all health and safety regulations are followed during treatments.
  • Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.

Kitchen Assistant

Sunnyside Lutheran Retirement Village
Horsham, VIC
08.2015 - 03.2017
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
  • Prepared food items consistently following recipe cards and production and portion standards.
  • Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
  • Maintained kitchen sanitation standards to ensure safety of staff and customers.
  • Restocked items as needed throughout the day in order to maintain sufficient levels.
  • Kept accurate records of inventory levels on a weekly basis.
  • Followed all health department regulations while preparing food products for consumption by customers.
  • Operated dishwashing machines safely according to manufacturer's instructions.
  • Performed basic maintenance duties such as cleaning floors or walls.
  • Labeled containers with dates indicating when food should be used or discarded.

Education

High School - Grade 7 To Grade 11

St Brigid's College
Horsham, VIC
10-2014

Diploma - Beauty Therapy

Elly Lukas College
Melbourne, VIC
12-2018

Bachelor of Nursing - Nursing

Central Queensland University
Mackay, QLD

Skills

  • Inventory monitoring
  • Cleaning and sanitizing
  • Health code compliance
  • Infection control
  • Treatment planning
  • Developing therapeutic relationships
  • Working within a team
  • Leadership skills
  • Initiative
  • Effective communication
  • Adhering to policy and procedures
  • Time management

Certification

  • Diploma of Beauty Therapy
  • Laser and Intense Pulse Light Radiation Safety Course
  • Use licence under the Radiation Safety Act 1999 - cosmetic use
  • Working with children - Blue card
  • AFP National Police Check Certificate
  • First Aid Certificate

Timeline

Senior Beauty Therapist

Allure Laser and Skin studio
02.2023 - Current

Clinic Manager

Laser Clinics Australia
12.2019 - 12.2022

Senior Beauty Therapist

Silk Laser Clinics
04.2019 - 11.2019

Beauty Therapist

Salon Mode
12.2018 - 04.2019

Kitchen Assistant

Sunnyside Lutheran Retirement Village
08.2015 - 03.2017

High School - Grade 7 To Grade 11

St Brigid's College

Diploma - Beauty Therapy

Elly Lukas College

Bachelor of Nursing - Nursing

Central Queensland University

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