Evan Alexander
Riverwood,NSW
Summary
Proven Technician and Workshop Controller at Sydney City Toyota in enhancing operational efficiency and customer satisfaction. Skilled in automotive diagnostics and workshop management, I excel in problem-solving and quality control, significantly improving service standards. Negotiated favorable vendor terms, boosting workshop revenue through strategic service recommendations. Organised and dependable candidate successful at managing multiple areas with a positive attitude. Willingness to go above and beyond to meet team goals
Overview
13
13
years of professional experience
1
1
Certification
Work History
Workshop Controller
Sydney City Toyota
Waterloo, NSW
12.2019 - Current
- Discussed with managers and supervisors to improve processes that resulted in increased efficiency and customer satisfaction.
- Managed a team of technicians, ensuring proper task delegation and adherence to safe working.
- Coordinated closely with other departments to ensure seamless workflow between the workshop, warranty and sales teams.
- Established strong relationships with vendors, negotiating favorable terms for parts supply contracts.
- Carried out performance evaluations of technicians, identifying areas for improvement and recommending appropriate action plans.
- Maintained high quality work standards by enforcing strict measures and regular staff training.
- Resolved complex issues by assisting team with expertise in automotive diagnostics and repair techniques.
- Provided exceptional customer service by addressing concerns and ensuring timely communication updates on repair progress.
- Improved workshop revenue through recommending additional services such as air-conditioning services, wheel and tyre packages and carbon cleaning services.
Mechanic
Sydney City Toyota
Waterloo, NSW
12.2016 - 12.2019
- Carried out service work such as replacements of oils, filters, tyres, light globes, drivebelts and adjustments for engines, brakes, steering, suspension, and wheel alignments.
- Carried out repair work on vehicle systems such as engines, transmissions, drivelines, brakes, steering and suspension components.
- Completed full vehicle inspections to check for any safety issues, leaks, damage, free play and other customer concerns.
- Completed EV hybrid training, servicing, repairs and diagnostics.
- Customised vehicles according to customer specifications.
- Replaced damaged, missing, or defective vehicle components with new and refurbished.
- Diagnosed and rectified complex customer concerns such as warning lights, noises and other issues of concerns.
- Read and followed technical instructions to complete accurate repairs.
- Kept equipment in good working order by following operating instructions and maintaining supplies.
- Mentored apprentice mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to improve their growth and knowledge.
Apprentice Mechanic
Sydney City Toyota
Waterloo
01.2012 - 12.2016
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Attended Toyota Network Training courses to improve knowledge base and skills.
- Operated mechanic's tools and shop equipment safely to prevent damage.
- Conducted thorough inspections of vehicles to identify potential issues and recommend appropriate repair solutions.
- Contributed to a safe working environment by following company safety policies and proactively identifying potential hazards in the workshop area.
Education
TAFE
Kogarah, NSW12.2016
Marist College
Pagewood, NSW12.2012
Skills
- Workshop Management
- Time Management
- Reliability
- Maintenance and repairs
- Automotive diagnostics
- Quality Control
- Mechanical Systems
- Process understanding
- Problem-Solving
- Health and safety
Certification
Drivers licence 20770691
C : Unrestricted
R : Unrestricted
Tradesperson's Certificate
Repair class : Motor Mechanic
Number : MVTC167483
Languages
English
Native or Bilingual
Indonesian
Professional Working
References
Upon Request
Timeline
Workshop Controller
Sydney City Toyota
12.2019 - Current
Mechanic
Sydney City Toyota
12.2016 - 12.2019
Apprentice Mechanic
Sydney City Toyota
01.2012 - 12.2016
TAFE
Marist College