Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Evan Alexander

Riverwood,NSW

Summary

Proven Technician and Workshop Controller at Sydney City Toyota in enhancing operational efficiency and customer satisfaction. Skilled in automotive diagnostics and workshop management, I excel in problem-solving and quality control, significantly improving service standards. Negotiated favorable vendor terms, boosting workshop revenue through strategic service recommendations. Organised and dependable candidate successful at managing multiple areas with a positive attitude. Willingness to go above and beyond to meet team goals

Overview

13
13
years of professional experience
1
1
Certification

Work History

Workshop Controller

Sydney City Toyota
Waterloo, NSW
12.2019 - Current
  • Discussed with managers and supervisors to improve processes that resulted in increased efficiency and customer satisfaction.
  • Managed a team of technicians, ensuring proper task delegation and adherence to safe working.
  • Coordinated closely with other departments to ensure seamless workflow between the workshop, warranty and sales teams.
  • Established strong relationships with vendors, negotiating favorable terms for parts supply contracts.
  • Carried out performance evaluations of technicians, identifying areas for improvement and recommending appropriate action plans.
  • Maintained high quality work standards by enforcing strict measures and regular staff training.
  • Resolved complex issues by assisting team with expertise in automotive diagnostics and repair techniques.
  • Provided exceptional customer service by addressing concerns and ensuring timely communication updates on repair progress.
  • Improved workshop revenue through recommending additional services such as air-conditioning services, wheel and tyre packages and carbon cleaning services.

Mechanic

Sydney City Toyota
Waterloo, NSW
12.2016 - 12.2019
  • Carried out service work such as replacements of oils, filters, tyres, light globes, drivebelts and adjustments for engines, brakes, steering, suspension, and wheel alignments.
  • Carried out repair work on vehicle systems such as engines, transmissions, drivelines, brakes, steering and suspension components.
  • Completed full vehicle inspections to check for any safety issues, leaks, damage, free play and other customer concerns.
  • Completed EV hybrid training, servicing, repairs and diagnostics.
  • Customised vehicles according to customer specifications.
  • Replaced damaged, missing, or defective vehicle components with new and refurbished.
  • Diagnosed and rectified complex customer concerns such as warning lights, noises and other issues of concerns.
  • Read and followed technical instructions to complete accurate repairs.
  • Kept equipment in good working order by following operating instructions and maintaining supplies.
  • Mentored apprentice mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to improve their growth and knowledge.

Apprentice Mechanic

Sydney City Toyota
Waterloo
01.2012 - 12.2016
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
  • Attended Toyota Network Training courses to improve knowledge base and skills.
  • Operated mechanic's tools and shop equipment safely to prevent damage.
  • Conducted thorough inspections of vehicles to identify potential issues and recommend appropriate repair solutions.
  • Contributed to a safe working environment by following company safety policies and proactively identifying potential hazards in the workshop area.

Education

TAFE
Kogarah, NSW
12.2016

Marist College
Pagewood, NSW
12.2012

Skills

  • Workshop Management
  • Time Management
  • Reliability
  • Maintenance and repairs
  • Automotive diagnostics
  • Quality Control
  • Mechanical Systems
  • Process understanding
  • Problem-Solving
  • Health and safety

Certification

Drivers licence 20770691

C : Unrestricted

R : Unrestricted

Tradesperson's Certificate

Repair class : Motor Mechanic

Number : MVTC167483

Languages

English
Native or Bilingual
Indonesian
Professional Working

References

Upon Request

Timeline

Workshop Controller

Sydney City Toyota
12.2019 - Current

Mechanic

Sydney City Toyota
12.2016 - 12.2019

Apprentice Mechanic

Sydney City Toyota
01.2012 - 12.2016

TAFE

Marist College
Evan Alexander