Ezra Erceg
Perth,WA
Summary
I’m someone who genuinely cares about helping people and making a difference in the community. I’ve recently completed my Certificate IV in Youth Work and want to support young people in meaningful ways by creating safe, inclusive spaces where they feel heard and empowered. My experience in retail, hospitality, and community-based placements has helped me build strong communication skills, adaptability, and a respectful, strengths-based approach. I’m committed to social justice, inclusion, and ethical practice in all areas of my work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Imagine Community Services
Perth, WA
04.2023 - 06.2023
- Assisted clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in personal care, craft activities, and social participation
- Helped with NDIS-related documentation and goal setting
- Promoted independence through person-centred support
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Subway Sandwich Artist
Subway
Perth, WA
06.2022 - 10.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Christmas Casual Retail Assistant
City Beach Warehouse
Perth, WA
10.2021 - 04.2022
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Demonstrated strong product knowledge, guiding customers toward ideal purchases for their needs and preferences.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
- Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
- Partnered with fellow retail assistants to complete tasks quickly so that all customers were attended to in a timely manner.
Peer Support Volunteer
City of Swan
Perth, WA
09.2019 - 11.2019
- Enhanced peer support program effectiveness by implementing compassionate listening and effective communication techniques.
- Improved participants' well-being by facilitating group discussions on self-care, goal-setting, and stress management techniques.
- Enhanced participant engagement by incorporating creative activities into peer support sessions that fostered self-expression and communication.
- Provided emotional support during crisis situations, helping peers navigate challenging circumstances and make informed decisions.
- Evaluated program effectiveness using qualitative feedback from participants, making recommendations for continual improvement initiatives.
- Served as a positive role model, demonstrating resilience and commitment to personal growth through active participation in own recovery journey.
- Promoted wellness through interactive workshops focused on healthy lifestyle habits such as nutrition, exercise, sleep hygiene, and mindfulness practices.
- Developed trusting relationships with peers, fostering a safe and supportive environment for sharing experiences and coping strategies.
Education
Certificate IV - Youth Work
North Metropolitan TAFE
Perth, WA07.2025
Certificate III - Family And Community Services
North Metropolitan TAFE
Perth, WACertificate IV - Visual Arts
North Metropolitan TAFE
Perth, WAYear 10 -
Swan Valley Anglican Community School
Perth, WA2019
Skills
- Strong communication and interpersonal skills
- Strengths-based and trauma-informed approach
- Understanding of youth development and engagement
- NDIS knowledge and support practices
- Teamwork, flexibility, and reliability
- Problem-solving and conflict resolution
- Experience in activity planning and community programs
- Proficient in Microsoft Word, PowerPoint, InDesign, Photoshop
- Customer service and food safety knowledge
- Time management and initiative
- First Aid and COVID-safe awareness
Certification
- HLTAID011 Provide First Aid
- RSA
- Approved Manager Liquor Licence
Timeline
Disability Support Worker
Imagine Community Services
04.2023 - 06.2023
Subway Sandwich Artist
Subway
06.2022 - 10.2022
Christmas Casual Retail Assistant
City Beach Warehouse
10.2021 - 04.2022
Peer Support Volunteer
City of Swan
09.2019 - 11.2019
Certificate IV - Youth Work
North Metropolitan TAFE
Certificate III - Family And Community Services
North Metropolitan TAFE
Certificate IV - Visual Arts
North Metropolitan TAFE
Year 10 -
Swan Valley Anglican Community School