Shoma Gregory
Hospitality & Animal Care
Brisbane,QLD
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Dedicated caretaker with ample experience in providing care to animals. Demonstrated skill in monitoring behaviors, keeping areas clean and updating daily documentation. Clear and open communicator with good observational and multitasking skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Food & Beverage Attendant
Sea World Resort
Gold Coast, Queensland
12.2017 - 03.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Answered customers' questions, recommended items and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected orders and relayed them to bartenders quickly and accurately.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Completed table resets by wiping down surfaces and refilling condiments.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Volunteer
Animal Welfare League Qld
Gold Coast, QLD
09.2020 - 01.2021
- Maintained clean facilities to better serve program needs.
- Tracked personal volunteer hours in spreadsheets for mandatory reporting.
- Helped program leaders with administrative support duties.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Completed animals examinations and recorded pulse, respiration rate and temperature.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Restrained animals safely during exams and procedures.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Trained animals in behavioral compliance or other special routines or commands.
Education
No Degree - Secondary Education
Merrimac State High School
Gold Coast, QLD 04.2001 -
Certificate III - Hospitality
Ignite Education
Currumbin, QLD 12.2017 - 11.2018
Certificate III - Animal Studies
TAFE QLD
Southport & Ashmore QLD 01.2020 - 12.2020
Skills
Food service
Serving food
Beverage preparation
Guest seating arrangements
Order accuracy
Nutritious Feeding
Exercising and playing
Brushing and grooming
Vaccine administration
Pet handling
Animal restraint
Animal care
Written Communication
Teambuilding
Japanese fluency
Client communication
Flexible and Adaptable
PPE Compliance
Hobbies/Projects
Storywriting - working on multiple in-depth projects, the main project being an action-fantasy involving in-depth details and concepts as well as full-written chapters consisting of a range of 2000 to 2400 words.
Timeline
Volunteer
Animal Welfare League Qld
09.2020 - 01.2021
Certificate III - Animal Studies
TAFE QLD
01.2020 - 12.2020
Food & Beverage Attendant
Sea World Resort
12.2017 - 03.2021
Certificate III - Hospitality
Ignite Education
12.2017 - 11.2018
No Degree - Secondary Education
Merrimac State High School
04.2001 -