Fahmida Khatun
Lakemba,Australia
Summary
To contribute my skills in customer service, organization, and problem-solving to enhance the operational efficiency and patient experience at Royal North Shore Hospital as a Support Services Officer. I aim to provide exceptional support to both patients and healthcare staff, ensuring smooth day-to-day operations in line with hospital policies and standards. My goal is to support a collaborative, patient-centered environment that upholds the highest standards of care and service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cleaner
Royal North Shore Hospital
11.2024 - Current
- Regularly cleaning & disinfecting patient rooms, corridors, bathrooms, and waiting areas to maintain a sterile and hygienic environment
- Sanitizing high-touch surfaces like doorknobs, handrails, light switches, and medical equipment to prevent the spread of infection
- Sweeping, mopping, and vacuuming floor in all hospital areas
- Reporting safety hazards, spills, or any incidents that could pose a risk to Patient or other staff
Room-attendant
AHS Hospitality
02.2024 - 10.2024
- Greeting hotel guests, providing customer service
- Using cleaning equipment to tidy and sanitize rooms
- Keeping hallways clean and unobstructed
- Restocking cleaning supplies, room amenities
Customer Service Representative
Exim Supermarket
08.2023 - 12.2023
- Responding to inquiries & providing high quality service to customers
- Handling a variety of customer needs in a fast-paced setting
- Supporting the team’s goal of excellent service delivery
Education
Master of Social Work -
Excelsia College
01.2027
Bachelor - English
Siddheshwari Girls’ College
01.2022
Skills
- INFECTION CONTROL KNOWLEDGE
- ATTENTION TO DETAIL
- TIME MANAGEMENT
- COMMUNICATION SKILLS
- KNOWLEDGE OF CLEANING AGENTS
- MANUAL HANDLING
- ADAPTABILITY
- TEAMWORK
- HEALTH AND SAFETY COMPLIANCE
- PROBLEM-SOLVING SKILLS
- PHYSICAL STAMINA
- COMPLIANCE WITH HEALTHCARE REGULATION
Certification
- Working with Children Check
- Fire & Evacuation
- Environmental Cleaning
- Code of Ethics and Conduct for NSW Government Sector Employees
- Personal Safety
References
- Nur-E Jannat Qaiyum, Clinical Support Officer (AO3) Mental Health, Royal North Shore Hospital-RNS, 0414572872, NurEJannat.Qaiyum@health.nsw.gov.au
- Hasibul Hossain, Housekeeping Supervisor, AHS Hospitality, 0449225623, Bhuiyan18191@gmail.com
Vaccinations
- Hepatitis B
- Mumps/Rubella
- Influenza
Timeline
Cleaner
Royal North Shore Hospital
11.2024 - Current
Room-attendant
AHS Hospitality
02.2024 - 10.2024
Customer Service Representative
Exim Supermarket
08.2023 - 12.2023
Bachelor - English
Siddheshwari Girls’ College
- Working with Children Check
- Fire & Evacuation
- Environmental Cleaning
- Code of Ethics and Conduct for NSW Government Sector Employees
- Personal Safety
Master of Social Work -
Excelsia College
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